At a Glance
- Tasks: Coordinate service delivery and support drivers to ensure exceptional customer experiences.
- Company: Join phs Group, a leading provider of Hygiene Services in the UK.
- Benefits: Enjoy a competitive salary, career development, discounts, and 23 days holiday.
- Other info: Dynamic team environment with opportunities for growth and inclusivity.
- Why this job: Be at the heart of operations, making a real difference in customer service.
- Qualifications: Experience in customer service or operations, strong communication, and Excel skills.
The predicted salary is between 28253 - 28253 £ per year.
We are looking for a proactive and customer-focused Operations Coordinator to play a key role in delivering outstanding service from our Hayes depot. This is a fast-paced, hands-on operations role where you will be at the heart of the customer experience coordinating service delivery, supporting drivers, managing data, and ensuring we consistently exceed customer expectations. You will work closely with both internal teams and customers, using insight and initiative to keep our operation running smoothly.
What You’ll Be Doing
- Coordinate daily service routes to ensure efficient delivery and exceptional customer service
- Brief and debrief drivers, ensuring clear communication and a strong focus on customer outcomes
- Act as the central point of contact between drivers, managers, and customers
- Manage and resolve customer queries and complaints quickly, professionally, and effectively
- Use Salesforce CRM to accurately capture, update and manage customer and operational data
- Analyse service data using spreadsheets (Excel) to identify trends, risks, and opportunities for improvement
- Monitor service performance against KPIs and take proactive action to maintain high standards
- Ensure all route activity, attendance, and service updates are recorded in real time
- Identify recurring issues and support continuous improvement across the operation
- Contribute ideas and improvements to enhance customer service and operational efficiency
What We’re Looking For
- Proven experience in an operational, coordination, or customer service role
- Strong customer focus with a commitment to delivering outstanding service
- Experience using Salesforce CRM (or similar systems)
- High level of competence in Excel/spreadsheets, including data capture and analysis
- Excellent communication skills, with confidence in dealing with customers and internal teams
- Strong problem-solving ability and a calm, professional approach under pressure
- Ability to manage multiple priorities in a fast-paced environment
- A team player who understands the importance of reliability and collaboration
In return for your commitment and expertise, you will get:
- A salary of £28,253 (based on a 40-hour working week, Monday to Friday).
- No scheduled weekend working.
- 13 paydays per year (every 4 weeks).
- Ongoing career development opportunities.
- Discounts with retailers including O2 and food & beverage brands.
- A 24-hour wellbeing helpline.
- Pension.
- 23 days holiday plus bank holidays.
About phs:
phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland, with over 120,000 customers across 300,000 locations. Our businesses include: Washrooms, Healthcare, Floorcare, Hygiene Services, phs Direct and Direct 365 (sale of hygiene consumables), phs Greenleaf (indoor and outdoor plants), phs Teacrate, phs Besafe (workwear and laundry), phs Wastekit (baling and compacting waste) and phs Compliance. At phs, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Operations Coordinator in Hayes employer: phs Group
At phs Group, we are dedicated to fostering a dynamic and inclusive work environment where our Operations Coordinator can thrive. Located in Hayes, this role offers a unique opportunity to engage directly with customers and internal teams, ensuring exceptional service delivery while benefiting from ongoing career development, competitive salary, and a range of employee perks including discounts and a wellbeing helpline. Join us and be part of a company that values collaboration, innovation, and the growth of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in Hayes
✨Tip Number 1
Get to know the company inside out! Research phs Group and understand their values, services, and customer focus. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and customer service. Think about specific examples from your past experiences that demonstrate your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and shows your enthusiasm for joining the team.
We think you need these skills to ace Operations Coordinator in Hayes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Coordinator role. Highlight your experience in customer service and operational coordination, and don’t forget to mention any relevant skills like using Salesforce CRM or Excel.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for delivering outstanding customer service and how you can contribute to our team at StudySmarter. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at phs Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Coordinator role. Familiarise yourself with the key responsibilities like coordinating service routes and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving abilities and how you effectively managed complaints. This will illustrate your commitment to delivering outstanding service.
✨Get Comfortable with Salesforce and Excel
Brush up on your Salesforce CRM and Excel skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in capturing and analysing data. If you can share specific examples of how you've improved operations using these systems, you'll stand out as a strong candidate.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle pressure and manage multiple priorities. Think of situations where you had to coordinate tasks or resolve conflicts quickly. Practising your responses will help you feel more confident and articulate during the interview.
