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For Companies At a Glance
- Tasks: Engage with customers, drive sales, and enhance the customer journey.
- Company: Join Direct365, the UK's leading provider of essential workplace products.
- Benefits: Competitive salary, flexible hours, training opportunities, and perks.
- Why this job: Make a real impact in a supportive team while developing your career.
- Qualifications: 2+ years in sales, strong communication skills, and a passion for customer care.
- Other info: Dynamic work environment with excellent growth potential and no weekend shifts.
The predicted salary is between 29000 - 40000 £ per year.
About The Role
Our vision is to be the UKs number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone's peace of mind that the job's well done.
MAIN PURPOSE
The purpose of this role is to ensure the delivery of an excellent Direct365 Customer Journey, with a clear focus on proactively liaising with key decision makers. You will develop and maintain excellent relations with existing customers and other targeted data. This is to be achieved through completing the full sales cycle from initial call to close whilst continually sourcing new business sales opportunities to maximize revenue. You will deliver performances that maximise competitive advantage. You will work in a challenging, motivational culture and environment, where all team members develop and demonstrate their full potential, in turn achieving business KPIs and objectives.
Key Tasks
- Maintain excellent knowledge of our portfolio of products and services in order to understand customers' needs.
- Call existing customers and targeted data in order to create and identify new business and cross selling opportunities.
- Qualify decision makers and capture information as specified.
- Develop a pipeline of short and long term prospects that meet the specified criteria and continually maximise calls by generating cross selling opportunities as directed.
- Proactively look for opportunities to up sell products and services to enhance the customer experience and increase revenue.
- Work to agreed KPIs for both sales & call targets ensuring the business targets are met.
- Report regularly to team leader on all activities relating to the role on a daily and weekly basis.
- Develop sales by cold calling, warm calling, solution selling, following up on leads to negotiating, objection handling, closing the deal and through maintaining ongoing profitable relationships.
- Be innovative and forthcoming with ideas in order to improve service to customers and the Customer Journey.
- Deliver excellent customer care and administration whilst liaising with other departments to resolve customer queries.
- Work as part of a team to develop the concept of One Team = One Organisation, taking ownership of challenges and fostering an environment of continuous improvement.
Person Specification
- Minimum 2 years experience within a Sales.
- A successful track record in achieving objectives and KPIs.
- A determined, outgoing and competitive attitude with a passion for Customer Care and a track record in negotiating and balancing customer needs/expectations with business KPIs.
- Self motivated and driven with the ability to adapt quickly.
- Excellent time management skills.
- Team player, with the ability to portray a positive attitude at all times.
- Excellent telephone communication skills with a confident, approachable and professional manner.
- Ability to manage difficult situations and the stress associated with them.
- Excellent soft skills including listening, motivating and communicating.
- Well presented with a positive, proactive approach.
- IT Literate MS Office, Excel, Outlook, PowerPoint packages and the ability to adapt to new CRM systems.
In return for your commitment and expertise as a Business Development Executive at Direct365, you will get:
- A salary of £29,000.00, OTE £40,375.00 a permanent full-time position.
- Great working hours Monday to Friday (37.5 hours a week) No evenings or weekend working.
- Accredited ILM management training in house and externally.
- The opportunity to join an established and growing team and to develop your career with us.
- Online Virtual GP for you and your family.
- Training opportunities within the business to expand your skills including NVQs.
- Free Parking onsite so no parking costs.
- Up to £1000 savings at Supermarkets and High Street Stores with PHS Perks.
- Pension Scheme.
- 24 hour wellbeing helpline.
Direct365 Business Development Executive employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct365 Business Development Executive
✨Tip Number 1
Get to know the company inside out! Before you step into that interview, make sure you understand Direct365's products and services. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! You’ll need to demonstrate your sales skills, so prepare a short, engaging introduction about yourself. Highlight your experience and how it aligns with the role of Business Development Executive at Direct365.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips on the interview process and what it’s really like to work at Direct365. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Direct365 Business Development Executive
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your sales experience in your application. We want to see how you've smashed those KPIs and built relationships with customers. Share specific examples that showcase your ability to close deals and generate new business!
Be Personable: Since this role is all about customer care, let your personality shine through! Use a friendly tone in your writing and show us how you can connect with clients. Remember, we value helpfulness and reliability, so make sure that comes across.
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to tailor your application to Direct365. Mention our vision of being the UK’s number one provider and how you can contribute to that goal. We love seeing candidates who do their homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re serious about joining our team at Direct365!
How to prepare for a job interview at phs Group
✨Know Your Stuff
Make sure you have a solid understanding of Direct365's products and services. Familiarise yourself with their offerings so you can confidently discuss how they meet customer needs during the interview.
✨Show Off Your Sales Skills
Prepare to share specific examples from your past sales experiences. Highlight your success in achieving KPIs and how you've built relationships with customers. This will demonstrate your ability to deliver an excellent customer journey.
✨Be Proactive and Innovative
Think about ways you can contribute to improving the customer experience at Direct365. Bring ideas to the table during your interview that showcase your innovative mindset and willingness to enhance service delivery.
✨Practice Your Communication
Since excellent telephone communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Role-play common sales scenarios to prepare for potential questions about handling objections or closing deals.