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- Tasks: Help business customers with their queries in a friendly contact centre environment.
- Company: Join phs Group, the UK's leading Hygiene Services provider with over 60 years of success.
- Benefits: Enjoy flexible hours, hybrid working, and fantastic employee discounts.
- Why this job: No sales targets, great work-life balance, and a supportive team culture await you.
- Qualifications: Basic computer skills and a positive attitude are essential; customer service experience is a plus.
- Other info: Free on-site parking and no evening or weekend shifts make this role even more appealing.
The predicted salary is between 28800 - 42000 £ per year.
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Customer Service – but without the sales or long hours!
Customer Service Advisor – Caerphilly
Flexible Full Time hours – 36.25 to 40 hours per week
Hybrid working after 6 months
Imagine the perfect contact centre role. Enjoyable work where you’re valued for delivering excellent customer service. A friendly atmosphere with a market-leading, secure, successful company. Great hours and no evenings or weekend working. That role is here at phs Group! If you are ready to make a positive change in your career, we want to hear from you!
We are phs Group – the leading Hygiene Services provider in the UK. We are in our 61styear, and there has never been a better time to join us as we continue to grow. We are looking for the right person to join our Customer Service team in Caerphilly. Consider these questions:
- Do you want a great job helping business customers, without thinking about sales targets?
- Do you live locally – for example, in Caerphilly, Merthyr, Rhondda Cynon Taff?
- Are you reliable, loyal, and hardworking?
- Are you comfortable with using a computer and quick at learning new systems?
- Are you looking for a career in an established company?
If you answered ‘Yes’, and your skillset includes listening, building rapport, and asking questions to establish customer needs, this is the career for you! We’ve great hours, a good salary and a fabulous list of benefits that continues to grow. And if you’re driving to our Caerphilly office, our free on-site car park will save you a fortune.What’s more there are:
- No sales targets, no evening working, and no weekend working.
- No travelling into Cardiff or struggling to find parking each day.
- No car parking charges, and less money spent on fuel.
It’s a great place to work, and local to you if you live in or near Caerphilly. Don’t delay – apply today.
Your role as a Customer Service Advisor at phs Group:
- Taking calls and building rapport with business customers each day on our contact centre.
- Fixing any issues quickly and efficiently, so customers feel valued every time.
- You should be polite and clearly spoken, able to have great conversations (phone and e-mail).
- Basic computer skills are really important! We’ll help you learn the rest.
- Most important is a can-do attitude, someone who really cares about the work they do for customers.
In return for your commitment and expertise at phs Group you’ll benefit from:
- Flexible hours – between 36.25 – 40 hours a week Monday to Friday
- Rewarding salary, great team and excellent benefits
- Access to Virtual GP for you and your family
- Hybrid working after 6 months
- Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
- Further savings with our phs Direct Online shop
- Excellent careers opportunities
- Accredited ILM training through external and in-house training
- 23 days holiday plus bank holidays off
- Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
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Customer Service Advisor employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company culture at phs Group. They value a friendly atmosphere and excellent customer service, so showing that you align with these values during your interactions can make a big difference.
✨Tip Number 2
Highlight your local knowledge of Caerphilly and surrounding areas. Since they prefer candidates who live locally, mentioning your familiarity with the area can help you stand out as a suitable candidate.
✨Tip Number 3
Demonstrate your ability to build rapport and listen effectively. During any conversations or interviews, focus on showcasing your communication skills and how you can connect with customers to meet their needs.
✨Tip Number 4
Be prepared to discuss your computer skills and willingness to learn new systems. Since basic computer skills are essential for this role, showing enthusiasm for learning can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what phs Group is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills, such as building rapport and having a can-do attitude.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that match the job requirements. Emphasise your customer service experience and any specific achievements that demonstrate your ability to excel in this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work at phs Group and how your values align with theirs, particularly regarding customer service without sales targets.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at phs Group
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've built rapport with customers and resolved issues effectively, as this role is all about making customers feel valued.
✨Demonstrate Your Communication Skills
Since the job involves taking calls and communicating via email, practice clear and polite communication. During the interview, focus on your ability to listen actively and respond thoughtfully to questions.
✨Emphasise Your Can-Do Attitude
The company values a positive attitude, so be sure to convey your enthusiasm for helping customers. Discuss situations where you went above and beyond to assist someone, showcasing your commitment to excellent service.
✨Familiarise Yourself with the Company
Research phs Group and understand their services and values. Being knowledgeable about the company will not only impress the interviewers but also help you tailor your answers to align with their mission and culture.
