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- Tasks: Help customers resolve issues and enhance their experience through various communication channels.
- Company: Join phs Group, a leading provider of Hygiene Services in the UK, Spain, and Ireland since 1963.
- Benefits: Enjoy a competitive salary, hybrid working, employee discounts, and 23 days holiday plus bank holidays.
- Why this job: Make a real impact on customer experiences while working in a supportive and dynamic team environment.
- Qualifications: Previous customer relations experience and a passion for outstanding service are essential.
- Other info: No weekend or evening work, plus access to a Virtual GP for you and your family.
The predicted salary is between 21600 - 32400 £ per year.
Customer Relations Consultant – Caerphilly
Full time position, excellent benefits, competitive salary with achievable OTE of £32,522.
We\’re seeking a skilled and enthusiastic individual to join Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently. Your key responsibilities will include:
- Managing a portfolio of customer cases via various channels (telephone, email, letter)
- Collaborating with Telephone and Field Customer Account Managers to deliver exceptional customer service.
- Ensuring first-time resolution for customer issues to meet and exceed their expectations.
- Supporting the retention of business by delivering high-quality support to customers.
This opportunity offers a fantastic opportunity to make a real impact on our customers\’ experiences and contribute to the success the phs Group. If you\’re passionate about providing outstanding customer service, and have extensive Customer Relations experience, we\’d love to hear from you!
Your role as a Customer Relations Consultant at phs Group:
- Identify customer requirements accurately, fulfil promises of \”1st time resolution\”, and aim to support business growth and retention.
- Proactively solve problems, deliver excellent service to customers and internal stakeholders, and support with cancellations.
- Successfully negotiating, and navigating any challenges, with both our customers and across the phs Group.
- Consistently achieving and exceeding targets.
- Proactively offer enhanced customer experiences and increase revenue by selling additional products/services.
- Compile information to improve overall customer experience through feedback to the business.
In return for your commitment and expertise at phs Group you’ll benefit from:
- A full-time position, working Monday to Friday.
- Rewarding salary, great team and with OTE of £32,522.
- Access to Virtual GP for you and your family
- No weekend or evening working
- Hybrid working after 6 months.
- Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
- Free Parking on-site so no parking costs
- Excellent careers opportunities
- 23 days holiday plus bank holidays off
- Other benefits such as improved parental leave, a 24‑hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
Apply today, with your CV, and please feel free to review our website for further information.
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Customer Relations Consultant employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Consultant
✨Tip Number 1
Familiarise yourself with the phs Group's services and values. Understanding what they offer and their commitment to customer service will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills and ability to achieve first-time resolutions will show that you're a perfect fit for the Customer Relations Consultant position.
✨Tip Number 3
Network with current or former employees of phs Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Demonstrate your ability to work collaboratively by discussing any team projects you've been involved in. Since the role involves working closely with other departments, showcasing your teamwork skills will make you stand out.
We think you need these skills to ace Customer Relations Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relations. Focus on your ability to manage customer cases, resolve issues efficiently, and deliver exceptional service, as these are key responsibilities for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to the success of the phs Group.
Highlight Key Skills: Emphasise skills such as problem-solving, negotiation, and communication in your application. These are crucial for a Customer Relations Consultant and will demonstrate your suitability for the role.
Research the Company: Familiarise yourself with phs Group's values and services. Understanding their commitment to customer satisfaction and their diverse workforce will help you align your application with their company culture.
How to prepare for a job interview at phs Group
✨Know the Company Inside Out
Before your interview, take some time to research phs Group. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Customer Relations Consultant, showcasing your customer service experience is crucial. Prepare examples of how you've successfully resolved customer issues in the past, particularly focusing on first-time resolutions and retention strategies.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and demonstrate your communication skills, which are essential for the role.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the Customer Relations Team faces. This shows your enthusiasm and engagement.
