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- Tasks: Service and maintain recycling equipment, ensuring top-notch customer service.
- Company: Join phs Group, a leading provider of Hygiene Services in the UK.
- Benefits: Competitive salary, ongoing training, digital GP, and exclusive discounts.
- Why this job: Make a real impact in sustainability while developing your engineering skills.
- Qualifications: Experience in service engineering, electrical or hydraulic knowledge preferred.
- Other info: Enjoy a supportive and inclusive work environment with great career growth.
The predicted salary is between 40000 - 45000 £ per year.
About The Role
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Purpose of Role
Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs. Service level agreements are agreed and set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery.
Customer Service
- To liaise with the call controllers and Field Service Supervisors to provide the best service to the customers.
- The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.
- The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.
- Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.
- May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.
Records and Documentation
- To complete all paperwork and electronic data as required by Wastekit or the customer according to the company procedures.
- Accurately record time, parts used and any other details either electronically or manually as required.
- Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs.
- Pass on any new business leads to sales department.
Skills/Knowledge and Qualifications Required
- Shall have good fault-finding and diagnostic skills.
- To be able to understand hydraulic and electrical circuit diagrams.
- Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles.
- Can use and understand various electrical and hydraulic test equipment.
- Update engineering knowledge when able.
- Always use cost effective but safe measures to carry out tasks.
- Can work with the minimum of supervision.
- To attend meetings and training courses as required by your Field Service.
Standards
- Comply with all requirements in the Work Instruction for Engineer Responsibilities.
- Comply with instructions given by Field Service Supervisors, Managers and Directors.
- To maintain and use company issued equipment and vehicles in a safe manner and according to PHS Group policies.
- To take responsibility for the safe keeping of stock and be accountable for stock balances.
- To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used.
- Any documentation which is required to be returned to the office is done so in time.
- Vans should be kept clean, tidy and maintained as per MFM-02 Commercial Vehicle Transport Policy and appropriate care taken of PPE, tools and stock.
Desirable Knowledge and Qualifications
- Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair.
- City & Guilds in electrical and mechanical engineering.
- Competent in the use of electrical and hydraulic test equipment.
- A sound knowledge of single and three phase electrical equipment and hydraulic circuits.
- A mature disciplined approach and good personal administrative and customer care skills.
- 17th edition electrical regulations/City & Guilds electrical and mechanical engineering.
In return for your commitment and expertise, you will receive:
- A competitive salary of £40,000.00 OTE £45,000.00.
- We offer accredited ILM Training in house and external training.
- Ongoing career and development opportunities.
- Digital GP for you and your family.
- Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks.
- Company pension.
- 24-hour wellbeing helpline.
- All kit required for working effectively on the road.
If you want a career with a well-established company, where you'll be appreciated for the quality of your work, we would love to hear from you.
phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff.
Wastekit Field Service Engineer - Haywards Heath in Crawley employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wastekit Field Service Engineer - Haywards Heath in Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wastekit and their services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in fault-finding and customer service can benefit the team.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled engineering issues effectively. This will demonstrate your ability to take ownership and deliver great service.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a couple of thoughtful questions prepared about the team or the role. It shows you're engaged and keen to learn more.
We think you need these skills to ace Wastekit Field Service Engineer - Haywards Heath in Crawley
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your fault-finding and diagnostic skills in your application. We want to see how you can apply your knowledge of mechanical, electrical, and hydraulic principles to real-world problems.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific requirements of the Wastekit Field Service Engineer role. Mention your experience with recycling equipment and customer service to stand out.
Be Clear and Concise: When filling out your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows that you’re serious about joining our team!
How to prepare for a job interview at phs Group
✨Know Your Equipment
Familiarise yourself with the types of recycling equipment you'll be servicing, like balers and compactors. Brush up on your knowledge of hydraulic and electrical systems, as well as fault-finding techniques. This will show that you're not just interested in the role but also prepared to tackle the technical challenges.
✨Demonstrate Customer Service Skills
Since customer service is key in this role, think of examples where you've gone above and beyond for a customer. Be ready to discuss how you would handle difficult situations or complaints, ensuring you highlight your ability to communicate effectively and maintain professionalism.
✨Plan Your Day Like a Pro
Show that you can manage your time efficiently by discussing how you would plan your daily tasks to meet customer SLAs. Mention any tools or methods you use for scheduling and prioritising work, as this will demonstrate your organisational skills and commitment to excellent service.
✨Be Ready for Technical Questions
Expect questions that test your understanding of mechanical, electrical, and hydraulic principles. Prepare to explain how you would diagnose and resolve common issues. Practising with circuit diagrams and test equipment beforehand can give you the confidence to tackle these questions head-on.