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- Tasks: Lead UX design and conversion rate optimisation for digital platforms.
- Company: Join phs Group, a leading provider of Hygiene Services in the UK.
- Benefits: Enjoy 23 days leave, career development, and flexible working.
- Why this job: Make a real impact on user experience and drive measurable growth.
- Qualifications: Experience in UX research and CRO, with strong analytical skills.
- Other info: Collaborative environment with opportunities for professional training and growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid (3 days in a phs office)
Reports to: Head of Marketing & Digital
phs Group is looking for a skilled UX Specialist to improve the usability, design, and performance of our digital platforms primarily the phs Group website and the myphs customer portal. This role blends UX design with conversion rate optimisation (CRO) to deliver intuitive experiences that increase engagement and drive measurable growth.
Youll lead end-to-end UX and CRO initiatives, working closely with internal teams including IT, Customer Services, Commercial Operations, Sales, and external agencies. Using tools such as VWO, GA4, Hotjar, and Looker Studio, youll design experiments, analyse performance, and deliver data-driven improvements across all phs websites.
Key Responsibilities- User Experience Design: Lead UX design projects across phs websites and digital platforms. Conduct user research, create wireframes, prototypes, and user journeys. Collaborate with PPC, SEO, developers, designers, and marketing stakeholders.
- Conversion Rate Optimisation: Own and manage the CRO programme across digital touchpoints. Build and maintain a prioritised experimentation roadmap using PIE/ICE or similar. Design and execute A/B and multivariate tests via VWO. Develop hypotheses based on analytics (GA4, Looker Studio) and qualitative insights. Analyse results, identify significance, extract insights, and report learnings. Collaborate with sales and commercial teams to integrate Salesforce data.
- Performance Monitoring & Optimisation: Monitor performance using VWO, Google Analytics, Hotjar, and similar tools. Identify optimisation opportunities and implement iterative improvements.
- Project Management: Manage the UX roadmap for phs websites, myphs portal, and phs shop. Coordinate with marketing, IT, agencies (including Spindogs), VMO support, and sales teams. Provide regular updates to the Head of Marketing and Digital.
- Growth in digital qualified leads.
- Increased adoption and self-service usage of the myphs portal.
- Improved website conversion rates and engagement metrics.
- Delivery of UX projects on time with measurable improvements.
- Strong experience in UX research and CRO, preferably in B2B.
- Expertise with VWO, GA4, and Looker Studio; Salesforce familiarity is a plus.
- Knowledge of A/B testing principles and prioritisation frameworks (PIE/ICE).
- Ability to combine quantitative and qualitative insights to form hypotheses.
- Experience with customer portals or similar digital tools.
- Knowledge of HTML/CSS/front-end principles (desirable).
- Strong analytical, problem-solving, communication and stakeholder engagement skills.
- Degree in Digital Marketing or related field; minimum 2 years in UX/CRO.
- 23 days annual leave + bank holidays, holiday buy/sell scheme.
- phs Perks discounts, full training, ILM qualifications.
- Mon-Fri hours, no weekends, career development opportunities.
- Pension, life assurance, enhanced maternity/paternity.
- Free on-site parking and the opportunity to thrive in a market-leading company.
If this sounds like the role for you, wed love to receive your application.
About phs: phs Group, founded in 1963, is the leading provider of Hygiene Services in the UK, Spain and Ireland, serving over 120,000 customers across 300,000 locations. Our brands include Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
Locations
UX Specialist in Caerphilly, Wales employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Specialist in Caerphilly, Wales
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend UX meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best UX projects and CRO successes. Make sure it’s easy to navigate and visually appealing – just like the work you want to do!
✨Tip Number 3
Prepare for interviews by practising common UX questions and scenarios. Think about how you’d approach user research or A/B testing in real-life situations. Confidence is key, so get comfortable talking about your process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the phs team!
We think you need these skills to ace UX Specialist in Caerphilly, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the UX Specialist role. Highlight your experience with UX design, CRO, and any relevant tools like VWO and GA4. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about UX and how you can contribute to our team. Be sure to mention specific projects or experiences that relate to the job description.
Showcase Your Work: If you have a portfolio, make sure to include it! We love seeing examples of your UX projects, wireframes, and any A/B tests you've conducted. This gives us a better idea of your design process and creativity.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at phs Group
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like VWO, GA4, and Hotjar. Be ready to discuss how you've used these tools in past projects to drive UX improvements and CRO initiatives.
✨Showcase Your Process
Prepare to walk through your UX design process. Bring examples of wireframes, prototypes, or user journeys you've created. This will help demonstrate your hands-on experience and ability to lead UX projects effectively.
✨Data-Driven Mindset
Highlight your analytical skills by discussing how you’ve used data to inform your design decisions. Be prepared to share specific examples of A/B tests you've conducted and the insights gained from them.
✨Collaborative Spirit
Since this role involves working closely with various teams, be ready to talk about your experience collaborating with stakeholders. Share examples of how you’ve successfully integrated feedback from different departments to enhance user experience.