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- Tasks: Join our Inside Sales team, managing inbound enquiries and converting leads into sales.
- Company: phs Group, the leading hygiene services provider in the UK, Ireland, and Spain.
- Benefits: Competitive salary, uncapped commission, 23 days holiday, and excellent training opportunities.
- Other info: Inclusive workplace with career progression and wellbeing support.
- Why this job: Be part of a dynamic team making a real impact in a fast-paced sales environment.
- Qualifications: Strong communication skills and a drive to win new business.
The predicted salary is between 24166 - 28831 £ per year.
This role can be based in either Caerphilly, South Wales or Tamworth, Midlands. We welcome applications from candidates in both locations.
Here at phs, we are looking for a confident, self-motivated sales professional to join our fast-paced Inside Sales (Telesales) team as an Inside Sales Advisor. You will work in a fast-paced B2B sales environment, managing inbound new business enquiries and following a structured sales model to maximise opportunity. The role involves qualifying enquiries, converting sales where appropriate, or passing larger opportunities to specialist teams. You will handle inbound and outbound calls, live chat, digital leads, and emails, delivering results in line with agreed objectives and the Hygiene Sales strategy.
Key Responsibilities:- Qualify and coordinate all new business enquiries for phs Hygiene, ensuring opportunities are directed to the appropriate sales teams.
- Capture accurate customer information using Salesforce to support a seamless customer journey.
- Identify customer needs and up-sell opportunities within the Inside Sales remit.
- Manage new business enquiries for phs House Accounts, exploring additional sales opportunities.
- Focus on the quality and effectiveness of sales activity rather than volume.
- Follow up quotations within a 72-hour SLA to close sales over the phone.
- Pass leads to relevant teams when required and accurately forecast revenue.
- Record and manage opportunities effectively using the CRM system.
You will be a confident communicator who thrives in a fast-paced sales environment, with the drive to win new business and the judgement to reassign larger opportunities when appropriate. You will be self-motivated, positive, and open to change, working collaboratively to improve performance and processes.
Essential Skills & Experience:- Strong communication and rapport-building skills
- Commercially aware with an analytical mindset
- Ability to identify and act on sales opportunities
- Understanding of sales methodologies
- IT and CRM proficient with strong attention to detail
- Resilient, tenacious, and target driven
- Able to challenge constructively and work decisively
- Willing to undertake a 12 week induction at our Tamworth office
- Base salary of £24,166 per annum
- OTE £28,831 with uncapped commission
- 23 days holiday plus bank holidays
- Excellent training, development, and career progression opportunities
- Company pension, life insurance, and wellbeing support
- ILM management training opportunities
- phs Perks with savings of up to £1,000 a year
- Free access to virtual GP for yourself and your household
- Free on-site parking
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.
Locations
Inside Sales Advisor in Caerphilly, Wales employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Advisor in Caerphilly, Wales
✨Tip Number 1
Get to know the company inside out! Research phs Group and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Since this role is all about communication, rehearse how you'd introduce yourself and discuss your sales experience. Make it engaging and confident – remember, first impressions count!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the phs team.
We think you need these skills to ace Inside Sales Advisor in Caerphilly, Wales
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your confidence and self-motivation. Remember, we’re looking for someone who can thrive in a fast-paced environment.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Focus on your communication skills and any sales experience you have, as these are key for the Inside Sales Advisor role. Show us why you’re the perfect fit!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read. Highlight your achievements and how they relate to the responsibilities mentioned in the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and hit that apply button!
How to prepare for a job interview at phs Group
✨Know Your Sales Stuff
Make sure you brush up on your sales methodologies and techniques. Understand the structured sales model that phs uses, and be ready to discuss how you can apply it in a fast-paced B2B environment.
✨Show Off Your Communication Skills
As an Inside Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to demonstrate how you've built rapport with customers in the past.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce to capture customer information, it’s a good idea to get comfortable with it before the interview. Highlight any previous experience you have with CRM systems and how you’ve used them to manage sales opportunities.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your sales skills. Think about how you would handle different customer scenarios, including qualifying enquiries and identifying upsell opportunities. Practising these will help you feel more confident.