At a Glance
- Tasks: Engage with customers to manage and collect outstanding payments while resolving queries.
- Company: Join phs Group, a leading provider of Hygiene Services in the UK, Spain, and Ireland.
- Benefits: Enjoy competitive salary, no weekend work, and 23 days holiday plus bank holidays.
- Other info: Dynamic work environment with great employee discounts and wellbeing support.
- Why this job: Kickstart your career in Credit Management with excellent training and development opportunities.
- Qualifications: Strong communication skills and experience with Microsoft packages preferred.
The predicted salary is between 30000 - 40000 £ per year.
Working within the Credit Management Department, Credit Controllers are responsible for outbound and inbound customer contact to facilitate payment of outstanding arrears and identifying queries at an early stage. Responsible for the collection of aged debt, focusing on debt aged 31-90 days and the resolution of complex issues leading to the collection of cash. Emphasis will also be on reducing debt in its early stages to avoid debt residues forming.
Credit Controllers are required to be assertive but polite with sound communication and listening skills. They should also be accomplished negotiators and be able to stand firmly behind their own decisions. They are organised and able to prioritise their own workload. They are also comfortable in the interrogation of ledgers, including complex credit and debits. Experience preferable with the use of Microsoft packages such as Outlook, Word, Excel.
Roles and Responsibilities:
- Ensuring that productivity levels are in keeping with the specified department requirements.
- Ensuring the quality of the contact is at a professional level and at standards expected of PHS staff.
- Ensuring targets/KPIs are met to a satisfactory standard each accounting period.
- Ensuring accurate records of communication are updated accordingly.
- Identifying and acting on urgent requests promptly and accurately.
- Managing a ledger where debts have reached the Termination stage of the Credit Control Cycle, with a view to collecting debt in order to avoid accounts being terminated in default of payment.
- Managing a group of ledger types with specific debtors: Credit Risk Age Debt 150 Public Sector Large Business Pool.
- Maintaining the Company’s Suspension and Termination cycle, liaising with division heads where applicable and ensuring that key scheduled tasks are completed on time.
- Responding to customer emails in a timely and professional manner.
- Sharing acquired knowledge and participating in team meetings.
- Any other reasonable duty as required within the Credit Management function.
- Recommending to management the suspension of service when appropriate.
- Escalating accounts to management to consider legal action.
In return for your commitment and expertise:
- A competitive salary.
- No weekend or evening working great hours Monday to Friday (36.25 hours a week).
- You’ll be in Head Office with excellent opportunities to develop your career here.
- Training opportunities to expand your skills.
- We offer accredited ILM training through external and in-house training.
- Apprenticeship opportunities on completion of the probationary period.
- Online GP for you and your family.
- 23 days holiday, increasing with length of service, plus bank holidays (31 days in total).
- Buy / Sell holiday scheme.
- Amazing employee discounts with major supermarkets and retailers with phsPerks.com.
- Free Parking onsite so no parking costs.
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more.
If you’re looking for a career in Credit Management with a successful company, and have excellent communication skills, we want to speak with you! Apply now.
About phs: phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during our 63 years of business.
Locations
Credit Controller in Caerphilly, Wales employer: phs Group
At phs Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As a Credit Controller, you'll enjoy a competitive salary, no weekend or evening shifts, and access to extensive training opportunities, including accredited ILM training and apprenticeship programmes. With additional benefits such as generous holiday allowances, employee discounts, and a focus on work-life balance, joining our Head Office team means becoming part of a successful company dedicated to your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Caerphilly, Wales
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like phs Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller in Caerphilly, Wales
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to phs Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on phs Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at phs Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with phs Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at phs Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former phs Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
