At a Glance
- Tasks: Build strong customer relationships and maximise revenue opportunities for Besafe products.
- Company: Join a dynamic team at Besafe, focused on customer excellence.
- Benefits: Competitive salary, company car, phone, laptop, and generous holiday allowance.
- Other info: Enjoy a supportive environment with opportunities for professional development.
- Why this job: Make a real impact by enhancing customer satisfaction and driving business growth.
- Qualifications: Strong communication skills and a self-motivated attitude are essential.
The predicted salary is between 30000 - 32000 £ per year.
About the Role
We are looking for a motivated and customer-focused Customer Relationship Manager to join our team. In this role, you will be responsible for developing, managing, and retaining a defined customer portfolio while maximising revenue opportunities across our Besafe products and services. You will build strong relationships, ensure service excellence, and work closely with our depots, Sales teams, and Back Office Support to deliver an exceptional customer experience.
What You’ll Be Doing
- Represent Besafe professionally, building positive and lasting customer relationships.
- Plan your working day effectively to maximise productivity and customer engagement.
- Follow retention priorities and support the wider retention strategy.
- Manage renewal dates, actively participate in the renewal process, and identify new revenue opportunities.
- Ensure all renewal paperwork is accurate and completed correctly.
- Respond promptly to customer queries and service issues to drive satisfaction and secure renewals.
- Maintain accurate customer records in line with GDPR requirements.
- Manage your journey plan to ensure full customer coverage and respond quickly to any changes.
- Work with the Senior CRM to provide accurate reporting on contractual KPIs.
- Attend Customer Retention and Sales meetings as required.
- Identify and support cross-selling opportunities across the wider PHS Group.
- Submit quotations in line with Salesforce pricing, seeking approval for any deviations.
- Review and maintain Service Level Agreements to ensure they meet current customer needs.
- Assist with measuring and installations when required.
What We’re Looking For
- Strong communication skills, both written and verbal.
- Good understanding of company processes, products, and services.
- Excellent time-management and organisational skills.
- Self-motivated, determined, and able to work at pace.
- Knowledge of the protective clothing industry and laundering processes (desirable).
- Strong IT skills and confidence using databases.
- Ability to interpret financial information to support target delivery.
- Adaptability and a creative approach to customer management.
- High level of commitment and professionalism.
- Aware of GDPR and data-handling responsibilities.
What You’ll Receive in Return
We truly value the commitment and expertise our people bring, and in return you’ll enjoy a comprehensive benefits package, including:
- Base salary of £30,000.00 - £32,000.00 with OTE of £50,000.00
- Company car or car allowance
- Phone, laptop, and all equipment needed to work effectively from home and on the road
- Pension scheme
- 23 days holiday plus
Customer Relationship Manager in Bradford employer: phs Group
At Besafe, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and personal growth. As a Customer Relationship Manager based in Leeds, you'll benefit from a competitive salary, comprehensive benefits package, and the opportunity to build lasting relationships while contributing to our mission of service excellence. We are committed to your professional development and provide the tools you need to succeed, ensuring a rewarding career path in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager in Bradford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Customer Relationship Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your communication and organisational skills. Share examples of how you've built strong customer relationships in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Besafe, and express your interest. Sometimes, creating your own opportunity is the best way to land the job you want.
✨Tip Number 4
Keep it real! When you're in interviews, be genuine about your experiences and what you can bring to the table. Employers love authenticity, so don’t be afraid to show your personality while discussing how you can contribute to their team.
We think you need these skills to ace Customer Relationship Manager in Bradford
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer-centric approach in your application. We want to see how you've built and maintained relationships in the past, so share specific examples that demonstrate your skills in this area.
Be Organised and Detail-Oriented:Since you'll be managing a portfolio and handling renewals, it's crucial to showcase your organisational skills. Mention any tools or methods you use to stay on top of tasks and ensure accuracy in your work.
Communicate Clearly:Strong communication is key for this role. Use clear and concise language in your application, and don't hesitate to show off your written communication skills. We love seeing candidates who can articulate their thoughts well!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it shows you're proactive!
How to prepare for a job interview at phs Group
✨Know Your Customer Portfolio
Before the interview, take some time to research the company’s customer base and their Besafe products. Understanding who you’ll be working with and how to maximise revenue opportunities will show your commitment and readiness for the role.
✨Demonstrate Strong Communication Skills
As a Customer Relationship Manager, communication is key. Prepare examples of how you've successfully built relationships in the past. Be ready to discuss how you handle customer queries and service issues, showcasing your ability to drive satisfaction.
✨Showcase Your Organisational Skills
The role requires excellent time-management and organisational skills. Bring up specific strategies you’ve used to plan your day effectively and manage multiple customer accounts. This will highlight your ability to maximise productivity.
✨Familiarise Yourself with GDPR
Since maintaining accurate customer records in line with GDPR is crucial, brush up on your knowledge of data-handling responsibilities. Be prepared to discuss how you ensure compliance while managing customer information.
