At a Glance
- Tasks: Manage customer journeys, drive growth, and build strong relationships.
- Company: Join phs Direct, a supportive team in Tamworth.
- Benefits: Part-time role with competitive salary and great perks.
- Other info: Enjoy ongoing training and career progression opportunities.
- Why this job: Make a real impact on customer success and business growth.
- Qualifications: Experience in telesales or account management is essential.
The predicted salary is between 14040 - 14040 £ per year.
- Customer Lifecycle Account Manager phs Direct | Tamworth
- Part-Time, Permanent | 18.75 Hours per Week (Monday to Friday)
Build Relationships. Drive Growth. Make an Impact.
Are you passionate about delivering exceptional customer experiences while driving business growth?
Do you enjoy building strong relationships, uncovering opportunities, and helping customers achieve success?
If so, we have an exciting opportunity for a Customer Lifecycle Account Manager to join our growing team at phs Direct in Tamworth.
As a Customer Lifecycle Account Manager, you will take ownership of the complete customer journey, from onboarding new clients through to developing long-term partnerships that drive customer retention, loyalty, and revenue growth.
You'll be a trusted advisor to our customers, ensuring they receive outstanding service while identifying opportunities to expand and strengthen our relationships.
- What You'll Be Doing
- Customer Onboarding
- Guide new customers through a smooth and successful onboarding journey.
- Deliver an engaging and professional customer experience.
- Ensure customers fully understand our products, services, and support channels.
- Conduct review calls to maximise engagement and satisfaction.
- Account Growth & Revenue Generation
- Identify and secure upselling and cross-selling opportunities.
- Drive revenue growth across your customer portfolio.
- Meet or exceed monthly, quarterly, and annual sales targets.
- Deliver against call quality standards and key business KPIs.
- Relationship Management
- Build strong, trusted relationships with key customer stakeholders.
- Maintain regular customer contact through effective diary management.
- Monitor customer engagement and proactively address concerns.
- Coordinate with internal teams to ensure excellent service delivery.
- Lapsed Customer Recovery
- Reconnect with previous customers and win back lost business.
- Understand customer attrition and present tailored solutions.
- Convert opportunities into long-term partnerships.
- CRM & Performance Management
- Maintain accurate customer records using CRM systems.
- Effectively manage pipelines, forecasts, and opportunities.
- Consistently achieve KPI, quality, and service targets.
- Collaboration & Continuous Improvement
- Work closely with Sales, Customer Service, Operations, and Leadership teams.
- Refer opportunities to field sales colleagues where appropriate.
- Contribute ideas and feedback to improve customer onboarding and sales processes.
- Support a culture of continuous improvement and customer excellence.
What We're Looking For
We're looking for someone who is customer-focused, commercially aware, and motivated to succeed.
Essential Skills & Experience
- Previous experience in telesales, account management, customer retention, or business development.
- Proven track record of achieving sales, retention, and revenue targets.
- Excellent communication, questioning, and negotiation skills.
- Strong relationship-building and stakeholder management abilities.
- Experience using CRM systems, ideally Salesforce (SFDC).
- Ability to identify customer needs and convert opportunities into business growth.
- Excellent organisation, prioritisation, and time management skills.
- Personal Attributes
- Customer-centric with a commercial mindset.
- Self-motivated, resilient, and proactive.
- Positive, professional, and adaptable approach.
- Strong team player who can also work independently.
- Passionate about delivering exceptional customer experiences.
- What You'll Receive
In return, we offer a competitive benefits package, including
- £14,040 annual salary
- Part-time permanent contract (18.75 hours per week)
- Accredited ILM training and development programmes
- Ongoing career progression opportunities
- Access to phs Perks, offering over £1,000 worth of annual savings at supermarkets and high street retailers
- Company pension scheme
- Online GP service for you and your family
- 24-hour wellbeing helpline
- Free on-site parking
- Holiday buy and sell scheme
Why Join phs Direct?
This is a fantastic opportunity to manage the full customer lifecycle, helping customers succeed while directly influencing revenue, customer retention, and business growth.
You'll join a supportive team environment where your contribution is recognised and where genuine development opportunities are available.
phs Group is committed to creating an inclusive workplace where everyone feels valued and respected.
Applications are welcomed from all suitably qualified candidates regardless of background.
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Telesales Account Manager employer: phs Group plc
At phs, we are dedicated to fostering a supportive and inclusive work environment for our Washroom Service Technicians in Crewe. With competitive pay, generous holiday allowances, and opportunities for professional development through accredited training, we empower our employees to thrive both personally and professionally. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including virtual GP services, discounts, and a focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Account Manager
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like phs Group plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at phs Group plc and let us see your personality shine through!
We think you need these skills to ace Telesales Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and phs Group plc.
Get Familiar with Our Brand:Before applying, take some time to learn about phs Group plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at phs Group plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress phs Group plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which phs Group plc will surely appreciate.
