At a Glance
- Tasks: Manage customer journeys, drive growth, and build strong relationships.
- Company: Join phs Direct, a supportive team in Tamworth.
- Benefits: Part-time role with competitive salary and great perks.
- Other info: Opportunities for training, development, and career progression.
- Why this job: Make a real impact on customer success and business growth.
- Qualifications: Experience in telesales or account management is essential.
The predicted salary is between 14040 - 14040 £ per year.
- Customer Lifecycle Account Manager phs Direct | Tamworth
- Part-Time, Permanent | 18.75 Hours per Week (Monday to Friday)
Build Relationships. Drive Growth. Make an Impact.
Are you passionate about delivering exceptional customer experiences while driving business growth?
Do you enjoy building strong relationships, uncovering opportunities, and helping customers achieve success?
If so, we have an exciting opportunity for a Customer Lifecycle Account Manager to join our growing team at phs Direct in Tamworth.
As a Customer Lifecycle Account Manager, you will take ownership of the complete customer journey, from onboarding new clients through to developing long-term partnerships that drive customer retention, loyalty, and revenue growth.
You'll be a trusted advisor to our customers, ensuring they receive outstanding service while identifying opportunities to expand and strengthen our relationships.
- What You'll Be Doing
- Customer Onboarding
- Guide new customers through a smooth and successful onboarding journey.
- Deliver an engaging and professional customer experience.
- Ensure customers fully understand our products, services, and support channels.
- Conduct review calls to maximise engagement and satisfaction.
- Account Growth & Revenue Generation
- Identify and secure upselling and cross-selling opportunities.
- Drive revenue growth across your customer portfolio.
- Meet or exceed monthly, quarterly, and annual sales targets.
- Deliver against call quality standards and key business KPIs.
- Relationship Management
- Build strong, trusted relationships with key customer stakeholders.
- Maintain regular customer contact through effective diary management.
- Monitor customer engagement and proactively address concerns.
- Coordinate with internal teams to ensure excellent service delivery.
- Lapsed Customer Recovery
- Reconnect with previous customers and win back lost business.
- Understand customer attrition and present tailored solutions.
- Convert opportunities into long-term partnerships.
- CRM & Performance Management
- Maintain accurate customer records using CRM systems.
- Effectively manage pipelines, forecasts, and opportunities.
- Consistently achieve KPI, quality, and service targets.
- Collaboration & Continuous Improvement
- Work closely with Sales, Customer Service, Operations, and Leadership teams.
- Refer opportunities to field sales colleagues where appropriate.
- Contribute ideas and feedback to improve customer onboarding and sales processes.
- Support a culture of continuous improvement and customer excellence.
What We're Looking For
We're looking for someone who is customer-focused, commercially aware, and motivated to succeed.
Essential Skills & Experience
- Previous experience in telesales, account management, customer retention, or business development.
- Proven track record of achieving sales, retention, and revenue targets.
- Excellent communication, questioning, and negotiation skills.
- Strong relationship-building and stakeholder management abilities.
- Experience using CRM systems, ideally Salesforce (SFDC).
- Ability to identify customer needs and convert opportunities into business growth.
- Excellent organisation, prioritisation, and time management skills.
- Personal Attributes
- Customer-centric with a commercial mindset.
- Self-motivated, resilient, and proactive.
- Positive, professional, and adaptable approach.
- Strong team player who can also work independently.
- Passionate about delivering exceptional customer experiences.
- What You'll Receive
In return, we offer a competitive benefits package, including
- £14,040 annual salary
- Part-time permanent contract (18.75 hours per week)
- Accredited ILM training and development programmes
- Ongoing career progression opportunities
- Access to phs Perks, offering over £1,000 worth of annual savings at supermarkets and high street retailers
- Company pension scheme
- Online GP service for you and your family
- 24-hour wellbeing helpline
- Free on-site parking
- Holiday buy and sell scheme
Why Join phs Direct?
This is a fantastic opportunity to manage the full customer lifecycle, helping customers succeed while directly influencing revenue, customer retention, and business growth.
You'll join a supportive team environment where your contribution is recognised and where genuine development opportunities are available.
phs Group is committed to creating an inclusive workplace where everyone feels valued and respected.
Applications are welcomed from all suitably qualified candidates regardless of background.
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Telesales Account Manager in Tamworth employer: phs Group plc
At phs, we are dedicated to fostering a supportive and inclusive work environment where our Operations Coordinators can thrive. Located in Camberwell, this part-time role offers competitive pay, flexible hours, and a range of benefits including training opportunities, employee discounts, and a generous holiday scheme. Join us to be part of a leading hygiene services provider that values your contributions and encourages your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Account Manager in Tamworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at phs Group plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like phs Group plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telesales Account Manager in Tamworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to phs Group plc:Your cover letter is your chance to shine! Tell us why you want to work at phs Group plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at phs Group plc!
How to prepare for a job interview at phs Group plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
