At a Glance
- Tasks: Engage with customers daily, resolving enquiries and building rapport over the phone and email.
- Company: Join Direct365, a vibrant company with a friendly, family-like atmosphere.
- Benefits: Enjoy a competitive salary, employee discounts, and a range of additional perks.
- Other info: Access to training, career development, and a supportive, inclusive workplace.
- Why this job: Experience a fulfilling role with no evening or weekend shifts, perfect for work-life balance.
- Qualifications: Strong communication skills and a can-do attitude are essential; contact centre experience is a plus.
The predicted salary is between 26116 - 26738 £ per year.
Customer Service Advisor – Skelmersdale
Good salary, great team and additional benefits.
Monday to Friday, full time hours, no evening or weekend working.
Excellent at listening to customers, understanding their needs, and resolving their enquiries over the phone? This is the career you have been looking for!
This role is so much more than customer service.
You’ll join a friendly, engaging contact centre team, speaking with existing and new customers about our products and services.
We’ll support you and help you develop in your career here too, enhancing skills you have and learning new ones.
You’ll find this a vibrant, fun place to work, with a real family feeling, one of many reasons you will love it here.
The hours are great too – you’ll be working Monday to Friday (guaranteed full‑time hours), with no evening or weekend working.
Further benefits include discounts to help with living costs.
Your role as Customer Service Advisor at Direct365
- You’ll be talking to new and existing customers each day on our contact centre.
- You’ll need excellent communication skills for great conversations by phone and e‑mail.
- Computer skills are really important too, to update our database while speaking with our customers.
- Experience in a contact centre would be an advantage.
- Customers are at the heart of what we do, so your ability to build rapport and influence is important.
- Most important is a can‑do attitude, someone who really cares and takes pride in their work.
- In return for your commitment and expertise as a Customer Service Advisor, you will get:
- A salary of £24,959.95 in a secure, permanent full‑time position.
- No weekend or evening working – great hours Monday to Friday (37.5 hours a week).
- Amazing employee discounts with major supermarkets and retailers.
- Access to Virtual GP for you and your household.
- Training to expand your skills. We offer accredited ILM training through external and in‑house training.
- Apprenticeship opportunities on completion of the probationary period.
- 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme.
- Free parking onsite so no parking costs.
- Other benefits such as improved parental and paternity leave, a 24‑hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more.
We pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff.
We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
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Customer Service Advisor - Direct365 in Skelmersdale employer: phs Group plc
At phs, we are dedicated to fostering a supportive and inclusive work environment for our Washroom Service Technicians in Crewe. With competitive pay, generous holiday allowances, and opportunities for professional development through accredited training, we empower our employees to thrive both personally and professionally. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including virtual GP services, discounts, and a focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Direct365 in Skelmersdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at phs Group plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like phs Group plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Direct365 in Skelmersdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to phs Group plc:Your cover letter is your chance to shine! Tell us why you want to work at phs Group plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at phs Group plc!
How to prepare for a job interview at phs Group plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
