At a Glance
- Tasks: Coordinate service routes and enhance delivery for our Operations Centre.
- Company: Join phs, a leading provider of Hygiene Services with a diverse workforce.
- Benefits: Enjoy competitive pay, flexible hours, and amazing employee discounts.
- Other info: Part-time role with training opportunities and a supportive work environment.
- Why this job: Make a real impact in a dynamic role with opportunities for growth.
- Qualifications: Strong customer service skills and a creative problem-solving mindset.
The predicted salary is between 34650 - 42350 £ per year.
As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre.
The Operations Co-ordinator at phs will:
- Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre.
- Answer calls from service drivers, clients and Head office regarding site service.
- Act as a link between the Service Drivers and the Operations Manager & Service Manager.
- Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
- Prepare data for and conduct briefing and debrief sessions for service drivers.
- Ensure that completed routes and attendance are processed in real time.
- Suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.
The ideal candidate for an Operations Co-ordinator at phs will:
- Provide Excellent Service Delivery
- Be able to build Customer Focus & Relationship Management
- Have People Management & Development Skills.
- Comply with Health & Safety Regulations.
- Be a versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.
In return for your commitment and expertise, you will get:
- £14,126.50 per year (works out at £13.58 per hour)
- 20 hours a week
- 13 paydays per year (every 4 weeks)
- Virtual GP for you and your household
- Buy and sell holiday scheme
- Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
- Training to expand your skills, including accredited ILM training through external and in-house training
- Apprenticeship opportunities
- 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme (pro rata for part-time colleagues)
- Free Parking onsite
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
About phs: Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Operations Coordinator in London employer: phs Group plc
At phs, we are dedicated to fostering a supportive and inclusive work environment for our Washroom Service Technicians in Crewe. With competitive pay, generous holiday allowances, and opportunities for professional development through accredited training, we empower our employees to thrive both personally and professionally. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including virtual GP services, discounts, and a focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in London
✨Tap into Local Job Boards
Look for part-time opportunities on local job boards or industry-specific sites related to logistics and supply chain. These platforms often host job listings that may not make it to the larger job boards, giving you an edge!
✨Connect with the Community
Join local logistics and supply chain forums or Facebook groups where businesses might post about part-time roles. These communities can provide insights, and you might even find someone who can put in a good word for you!
✨Be Available for Immediate Start
Since many part-time logistics roles need quick hires, being available for an immediate start can be a big plus. Make sure to highlight your flexibility when chatting with potential employers like phs Group plc.
✨Showcase Your Skills on Our Platform
We recommend creating a strong profile on our website to connect with logistics firms looking for part-time talent. Show off your relevant skills and experience to make it easier for companies like phs Group plc to spot you!
We think you need these skills to ace Operations Coordinator in London
Some tips for your application 🫡
Highlight Relevant Experience:When you're applying for a logistics and supply chain role like Operations Coordinator, make sure to emphasise any relevant experience you've got. Even if it’s just an internship or volunteer work, show how you've dealt with supply chain processes, inventory management, or even basic logistics tasks. This helps us see you in action!
Showcase Your Technical Skills:For logistics roles, familiarity with software like SAP, Oracle, or even Excel can really set you apart. Be sure to mention these skills in your CV and, if possible, include examples of how you've used them effectively in previous roles or projects.
Keep It Flexible:Since this is a part-time position, let us know about your availability in your cover letter! If you can work certain shifts or have a flexible timetable, make that clear – we love flexibility as much as you do!
Tailor Your CV to Logistics:Your CV isn't just a list of jobs; it should tell a story about your journey in logistics. Use bullet points to break down your achievements and any metrics that show your impact in previous roles. Did you help reduce costs or improve efficiency? Quantify that success to grab our attention!
How to prepare for a job interview at phs Group plc
✨Know Your Supply Chain Basics
Make sure you brush up on key concepts in logistics and supply chain management. Understand terms like Just-In-Time, inventory management, and demand forecasting, as these might pop up in the conversation. Being able to discuss these confidently shows you’re not just going through the motions and have a genuine interest in the role.
✨Be Ready for Scenario-Based Questions
Logistics can be unpredictable, so expect questions that test your problem-solving skills. For instance, they might ask how you'd handle a sudden supply chain disruption. Think through examples from your studies or past experiences, showing how you can adapt and make quick decisions in a tight spot.
✨Flexibility is Key
Since this is a part-time gig, the interviewers will likely look for candidates who are flexible and willing to jump into different roles as needed. Be ready to discuss your availability and how you can help during peak times. This kind of openness can really set you apart!
✨Highlight Your Tech Savviness
In logistics, it's essential to be comfortable with various software tools, from inventory management systems to basic Excel functions. If you've used any specific tools or platforms in the past, make sure to mention them. This not only shows your technical skills but also your readiness to dive into the job!
