At a Glance
- Tasks: Be the friendly voice for customers, solving their queries and ensuring they feel valued.
- Company: Join phs Group Mayflower, a caring and progressive business in washroom hygiene.
- Benefits: Enjoy a competitive salary, 23 days holiday, discounts, and wellbeing support.
- Other info: Join a diverse team with great career growth opportunities in a leading hygiene services provider.
- Why this job: Make a real difference by helping customers and being part of a supportive team.
- Qualifications: Must be positive, dedicated, and an excellent communicator.
The predicted salary is between 26538 - 26538 £ per year.
Customer Service Advisor - Woolwich
If you're looking to make a change to a secure, progressive, caring business then phs Group Mayflower is for you!
You will act as the first point of contact for our customers, providing product/services information, answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
You will be a role model and leader in areas of teamwork, customer focus and continuous improvement for the purposes of ensuring alignment with the Company vision and critical success factors.
The role…
- Taking calls and building rapport with business customers each day on our contact centre and dealing or directing queries.
- Fixing any issues quickly and efficiently, so customers feel valued every time.
- Interacting with internal stakeholders to solve client queries, in a proactive manner.
- Responsible for client liaison and generating sales reports and processing sales orders.
- Work closely with the Sales Team, to support the sales function. As well as provide administrative support to sales, operations and finance teams.
- Responsible for client related queries on products, deliveries, and services.
- Most important is a can-do attitude and a proactive approach to work, someone who really cares about the work they do for customers.
Here's what you get with phs….
- A salary of
- £26,538.48 working 40 hours per week
- 23 days annual holiday + bank holidays
- phs Perks offering excellent discounts across hundreds of UK retailers
- A range of benefits including pension, enhanced maternity and paternity pay, life assurance
- 24 hr wellbeing helpline and access to Digital GP for you and your household
In return we are looking for people who are ….
- Committed, show pride in their work, and who are positive & friendly
- Passionate and dedicated
- Team player
- Excellent communicating
- Must clear an enhanced DBS check
Mayflower Washroom Solutions is a market leader in the field of Washroom Hygiene and Consumable provision, with over 19 years’ experience of service delivery on a national basis.
Our 4 defined Divisions offer our clients the complete solution to managed services, from a single source.
Be part of a large, professional, growing hygiene business; keeping the UK safe.
Mayflower and phs Group is the leading hygiene services provider in the UK, Ireland and Spain.
Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner occupied shops.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff.
We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Please let us know if we need to make any reasonable adjustments for you during the recruitment process.
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Customer Service Advisor in London employer: phs Group plc
At phs, we are dedicated to fostering a supportive and inclusive work environment for our Washroom Service Technicians in Crewe. With competitive pay, generous holiday allowances, and opportunities for professional development through accredited training, we empower our employees to thrive both personally and professionally. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including virtual GP services, discounts, and a focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at phs Group plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like phs Group plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to phs Group plc:Your cover letter is your chance to shine! Tell us why you want to work at phs Group plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at phs Group plc!
How to prepare for a job interview at phs Group plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
