At a Glance
- Tasks: Support colleagues with IT queries and resolve issues efficiently.
- Company: Join phs Group, a leading Hygiene Services provider in the UK.
- Benefits: Enjoy a competitive salary, great hours, and fantastic employee perks.
- Other info: Opportunities for training, career development, and remote work after 6 months.
- Why this job: Perfect for tech enthusiasts looking for a stable career in a supportive environment.
- Qualifications: Experience in IT Service Desk and strong customer service skills preferred.
The predicted salary is between 31500 - 38500 £ per year.
We’re looking for the right person to join us as an IT Service Desk Analyst and it’s a role you will enjoy. This role is ideal for you if you are technically minded and like to help and support people with their IT related questions. These questions could be regarding Microsoft Office, printers, monitors, docking stations, mobile technology or the internet. Your aim is to fix their issues promptly and efficiently by listening, building rapport, and asking questions to establish their needs.
So why phs Group? It’s a great place to work – a successful, market‑leading company with a friendly, supportive atmosphere. You’ll be joining a brilliant team who support each other as well as other colleagues. We have great hours, a good salary and a fabulous list of benefits that continues to grow.
Your role as an IT Service Desk Analyst at phs Group:
- You’ll be supporting our end users with service requests and incidents, either via telephone, email, or our call logging system.
- You’ll look after queries relating to system software, applications and hardware.
- You’ll follow the customer issues through to their conclusion to ensure they are resolved.
- All contacts and actions must be logged, documented, and updates provided so that the customer is supported.
- Any issues that cannot be resolved are to be escalated to the appropriate engineer with concise details and actions of the issue.
- You will also get to assist in creating technical documents, training material, and work / focus groups.
The ideal candidate for this role will have:
- Experience of an IT Service Desk (highly desirable).
- Strong knowledge of MS Office products.
- Good knowledge of all common technologies in the desktop user environment.
- Understanding of Information Technology Infrastructure Library (ITIL) practices.
- Excellent verbal, written and communication skills.
- Brilliant Customer Service skills – calm, positive, professional and a great listener.
- Good organisation and time management skills.
- A natural inclination to find resolutions and work effectively within a team.
In return for your commitment and expertise at phs Group:
- A salary of £26,666 in a permanent full‑time position.
- No weekend or evening working – great hours Monday to Friday (40 hours a week).
- You’ll work in Head Office with excellent opportunities to develop your career here.
- Training opportunities to expand your skills. We offer accredited ILM training through external and in‑house training.
- Apprenticeship opportunities on completion of the probationary period.
- Remote working from home may be possible after completion of the first 6 months of employment. You will be taking calls so you’ll need a dedicated work area at home for this.
- 23 days holiday plus bank holidays (31 days in total).
- Amazing employee discounts with major supermarkets and retailers with phsPerks.com.
- Free Parking onsite so no parking costs.
- Other benefits such as improved parental leave, a 24‑hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
If this sounds like the opportunity you’ve been looking for, we would love to hear from you.
IT Service Desk Analyst in Caerphilly employer: phs Group plc
At phs, we are dedicated to fostering a supportive and inclusive work environment for our Washroom Service Technicians in Crewe. With competitive pay, generous holiday allowances, and opportunities for professional development through accredited training, we empower our employees to thrive both personally and professionally. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including virtual GP services, discounts, and a focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Caerphilly
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what phs Group plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges phs Group plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at phs Group plc!
✨Direct Apply to phs Group plc
Let's not forget to apply directly through the phs Group plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in Caerphilly
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at phs Group plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at phs Group plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at phs Group plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
