At a Glance
- Tasks: Engage with business customers, understand their needs, and provide tailored solutions.
- Company: Join phs Group, the UK's leading hygiene service provider with a diverse workforce.
- Benefits: Enjoy a competitive salary, uncapped commission, and extensive training opportunities.
- Other info: Flexible hours, supportive team culture, and excellent career growth potential.
- Why this job: Make a real impact by helping businesses thrive while earning great rewards.
- Qualifications: Experience in telesales and strong communication skills are essential.
The predicted salary is between 26000 - 40450 € per year.
Position: Telesales Account Manager
Location: Tamworth
Salary: £26,000.00 base with OTE £40,450.00 and uncapped commission.
Hours: Monday to Friday, 9am – 5pm; no evenings or weekends.
Company Overview: phs Group is the leading hygiene service provider in the UK, with a workforce of over 120,000 customers across 300,000 locations.
Responsibilities:
- Call existing business customers to understand their needs, provide solutions, and grow service usage.
- Listen to and address queries or cancellations, asking questions to offer appropriate solutions.
- Act as an industry expert, selling products consultatively.
- Manage accounts through inbound calls, emails, and CRM updates.
- Achieve and work toward set targets and KPIs (daily, weekly, periodic).
Qualifications:
- Experience in telesales, preferably with contractual services.
- Strong rapport‑building, listening, and customer‑needs identification skills.
- Organised and able to close sales efficiently.
- Reliability, honesty, and a positive can‑do attitude.
Benefits:
- Guaranteed base salary of £26,000.00.
- OTE £40,450.00.
- Uncapped commission.
- Rewarding bonus scheme and regular incentives.
- Extensive induction programme, ongoing training, and development.
- Online GP for you and your family.
- Accredited ILM training and personal development opportunities.
- Free on‑site parking.
- Employee discounts via phsPerks.com.
- 31 days holiday (inclusive of bank holidays) plus a ‘Buy and Sell’ holiday scheme.
- Improved parental and paternity leave, 24‑hour wellbeing helpline, cycle‑to‑work scheme, pension plan, life assurance, and more.
Equal Employment Opportunity: We pride ourselves on our diverse workforce and are committed to ensuring an inclusive environment where everyone can bring their true selves to work.
Application: Apply now to join our supportive team.
Telephone Account Manager employer: PHS Group Ltd.
At phs Group, we pride ourselves on being a leading hygiene service provider in the UK, offering a supportive and inclusive work environment for our Telephone Account Managers in Tamworth. With a competitive salary structure, uncapped commission, and extensive training and development opportunities, we empower our employees to grow both personally and professionally while enjoying a healthy work-life balance with no evening or weekend shifts. Join us to be part of a diverse team that values your contributions and offers numerous benefits, including a rewarding bonus scheme and employee discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Account Manager
✨Tip Number 1
Get to know the company inside out! Research phs Group and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Since this role is all about telesales, rehearse how you’d introduce yourself and discuss the services. Make it sound natural and engaging, so you can build rapport with potential customers right from the start.
✨Tip Number 3
Be ready for questions! Think about what a customer might ask and prepare your answers. This shows you’re not just selling but also listening and providing solutions, which is key for a Telesales Account Manager.
✨Tip Number 4
Don’t forget to follow up! After your initial call or meeting, send a quick message thanking them for their time and reiterating your interest. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Telephone Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telephone Account Manager role. Highlight your telesales experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Don’t forget to mention your customer service skills and how you can help us grow our business.
Showcase Your Achievements:When detailing your previous roles, focus on your achievements. Did you exceed sales targets? Did you improve customer satisfaction? We love numbers, so include any stats that demonstrate your success in telesales!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at phs Group!
How to prepare for a job interview at PHS Group Ltd.
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company. This will help you speak confidently about how you can provide solutions to customers' needs during the interview.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Show that you can identify needs and respond appropriately, just like you would with a customer in a real call scenario.
✨Showcase Your Sales Achievements
Be ready to discuss your previous sales experiences and how you've met or exceeded targets. Use specific examples to illustrate your success in telesales, as this will highlight your ability to achieve KPIs.
✨Prepare Questions for Them
At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and the company, and it gives you a chance to assess if it's the right fit for you too.
