At a Glance
- Tasks: Manage customer journeys, drive growth, and build strong relationships.
- Company: Join phs Direct, a supportive team in Tamworth.
- Benefits: Part-time role with competitive salary and great perks.
- Other info: Enjoy ongoing training and career progression opportunities.
- Why this job: Make a real impact on customer success and business growth.
- Qualifications: Experience in telesales or account management is essential.
The predicted salary is between 14040 - 14040 £ per year.
- Customer Lifecycle Account Manager phs Direct | Tamworth
- Part-Time, Permanent | 18.75 Hours per Week (Monday to Friday)
Build Relationships. Drive Growth. Make an Impact.
Are you passionate about delivering exceptional customer experiences while driving business growth?
Do you enjoy building strong relationships, uncovering opportunities, and helping customers achieve success?
If so, we have an exciting opportunity for a Customer Lifecycle Account Manager to join our growing team at phs Direct in Tamworth.
As a Customer Lifecycle Account Manager, you will take ownership of the complete customer journey, from onboarding new clients through to developing long-term partnerships that drive customer retention, loyalty, and revenue growth.
You'll be a trusted advisor to our customers, ensuring they receive outstanding service while identifying opportunities to expand and strengthen our relationships.
- What You'll Be Doing
- Customer Onboarding
- Guide new customers through a smooth and successful onboarding journey.
- Deliver an engaging and professional customer experience.
- Ensure customers fully understand our products, services, and support channels.
- Conduct review calls to maximise engagement and satisfaction.
- Account Growth & Revenue Generation
- Identify and secure upselling and cross-selling opportunities.
- Drive revenue growth across your customer portfolio.
- Meet or exceed monthly, quarterly, and annual sales targets.
- Deliver against call quality standards and key business KPIs.
- Relationship Management
- Build strong, trusted relationships with key customer stakeholders.
- Maintain regular customer contact through effective diary management.
- Monitor customer engagement and proactively address concerns.
- Coordinate with internal teams to ensure excellent service delivery.
- Lapsed Customer Recovery
- Reconnect with previous customers and win back lost business.
- Understand customer attrition and present tailored solutions.
- Convert opportunities into long-term partnerships.
- CRM & Performance Management
- Maintain accurate customer records using CRM systems.
- Effectively manage pipelines, forecasts, and opportunities.
- Consistently achieve KPI, quality, and service targets.
- Collaboration & Continuous Improvement
- Work closely with Sales, Customer Service, Operations, and Leadership teams.
- Refer opportunities to field sales colleagues where appropriate.
- Contribute ideas and feedback to improve customer onboarding and sales processes.
- Support a culture of continuous improvement and customer excellence.
What We're Looking For
We're looking for someone who is customer-focused, commercially aware, and motivated to succeed.
Essential Skills & Experience
- Previous experience in telesales, account management, customer retention, or business development.
- Proven track record of achieving sales, retention, and revenue targets.
- Excellent communication, questioning, and negotiation skills.
- Strong relationship-building and stakeholder management abilities.
- Experience using CRM systems, ideally Salesforce (SFDC).
- Ability to identify customer needs and convert opportunities into business growth.
- Excellent organisation, prioritisation, and time management skills.
- Personal Attributes
- Customer-centric with a commercial mindset.
- Self-motivated, resilient, and proactive.
- Positive, professional, and adaptable approach.
- Strong team player who can also work independently.
- Passionate about delivering exceptional customer experiences.
- What You'll Receive
In return, we offer a competitive benefits package, including
- £14,040 annual salary
- Part-time permanent contract (18.75 hours per week)
- Accredited ILM training and development programmes
- Ongoing career progression opportunities
- Access to phs Perks, offering over £1,000 worth of annual savings at supermarkets and high street retailers
- Company pension scheme
- Online GP service for you and your family
- 24-hour wellbeing helpline
- Free on-site parking
- Holiday buy and sell scheme
Why Join phs Direct?
This is a fantastic opportunity to manage the full customer lifecycle, helping customers succeed while directly influencing revenue, customer retention, and business growth.
You'll join a supportive team environment where your contribution is recognised and where genuine development opportunities are available.
phs Group is committed to creating an inclusive workplace where everyone feels valued and respected.
Applications are welcomed from all suitably qualified candidates regardless of background.
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Telesales Account Manager in Tamworth employer: PHS Group Ltd.
PHS is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. As a Healthcare Service Driver in Taffs Well, you will enjoy competitive pay, generous holiday allowances, and opportunities for professional development through accredited training. With additional benefits like a company vehicle, virtual GP services, and employee discounts, PHS ensures that you have the resources and support needed to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Account Manager in Tamworth
✨Leverage Local Networking Events
Get yourself to local meetups and networking events in the sales and business development world. Connecting with fellow sales enthusiasts can lead to potential leads for part-time roles—plus, you’ll get to showcase your passion right off the bat!
✨Showcase Your Expertise on Social Media
Don’t underestimate the power of platforms like LinkedIn to demonstrate your knowledge in sales. Post articles, share insights, or engage with industry-related content. This visibility can catch the eye of companies like PHS Group Ltd. looking to hire part-time talent.
✨Utilise Job Boards Specific to Sales
Make sure you're scouring job boards that are known for sales positions, like SalesGravy or We Work Remotely. These platforms often list part-time opportunities that aren’t found elsewhere—so keep your eyes peeled!
✨Direct Outreach to Companies
Don’t wait for the listings to come to you—reach out directly to businesses that excite you, like PHS Group Ltd.. Send them a friendly message expressing your interest in part-time opportunities, demonstrating that you’re proactive and eager to join their team.
We think you need these skills to ace Telesales Account Manager in Tamworth
Some tips for your application 🫡
Show Off Your Sales Skills:For a role in sales and business development, we want to see your knack for hitting targets and closing deals. Highlight any previous experience in sales, whether it’s a part-time gig or a student project. Share specific achievements, such as exceeding sales goals or engaging with clients. This is your chance to shine!
Make Your CV Customer-Focused:Your CV should speak volumes about your ability to connect with customers and build relationships. Include any relevant experience in sales strategies, customer account management, or even retail positions. Put those soft skills front and centre; we love to see great communication and negotiation skills that can make a difference in our team!
Tailor Your Cover Letter:When writing your cover letter, we want to feel your passion for sales! Share why you're excited about the part-time opportunity at PHS Group Ltd. and how you can contribute to our growth. Don’t forget to mention what you aim to learn while working with us – it’ll show your eagerness to grow and make a splash in the sales world!
References Matter!:Don’t forget to gather solid references who can vouch for your sales abilities. This can be from a previous employer or a mentor in a related field. Including these will seriously add weight to your application, showing us that others believe in your potential just as much as you do. Let’s make your application one to remember!
How to prepare for a job interview at PHS Group Ltd.
✨Showcase Your People Skills
In sales and business development, it’s all about connecting with people. Be ready to discuss your experience in building relationships and closing deals. Bring examples of how you've successfully navigated tricky conversations or turned a 'no' into a 'yes' – this is your chance to shine!
✨Research PHS Group Ltd.’s Products and Customers
Dig deep into what PHS Group Ltd. sells and who their customers are. Show them you’re genuinely interested! Be prepared to discuss how your skills and experiences can help improve their current strategies or solve problems they’re facing. Tailor your insights to reflect their market position.
✨Prepare for Role-Playing Scenarios
Interviewers for part-time sales roles often like to throw in some role-playing to see how you handle real-life sales scenarios. Practice by simulating a pitch for PHS Group Ltd.’s product or service, or prepare for objections you might encounter. It’ll help you think on your feet and show off your sales prowess!
✨Flexibility and Availability is Key
In a part-time role, your availability can be a big factor. Be clear about your schedule during the interview, and express your enthusiasm for flexible shifts. Demonstrating that you can adapt and commit to their needs will position you as a reliable candidate that they can count on!
