At a Glance
- Tasks: Engage with business customers, understand their needs, and provide tailored solutions.
- Company: Join phs Group, the UK's leading hygiene service provider with a diverse workforce.
- Benefits: Enjoy a competitive salary, uncapped commission, and extensive training opportunities.
- Other info: Flexible hours, 31 days holiday, and a supportive team environment await you.
- Why this job: Make a real impact by helping businesses thrive while earning great rewards.
- Qualifications: Experience in telesales and strong communication skills are essential.
The predicted salary is between 26000 - 40450 € per year.
Position: Telesales Account Manager
Location: Tamworth
Salary: £26,000.00 base with OTE £40,450.00 and uncapped commission.
Hours: Monday to Friday, 9am – 5pm; no evenings or weekends.
Company Overview: phs Group is the leading hygiene service provider in the UK, with a workforce of over 120,000 customers across 300,000 locations.
Responsibilities:
- Call existing business customers to understand their needs, provide solutions, and grow service usage.
- Listen to and address queries or cancellations, asking questions to offer appropriate solutions.
- Act as an industry expert, selling products consultatively.
- Manage accounts through inbound calls, emails, and CRM updates.
- Achieve and work toward set targets and KPIs (daily, weekly, periodic).
Qualifications:
- Experience in telesales, preferably with contractual services.
- Strong rapport‑building, listening, and customer‑needs identification skills.
- Organised and able to close sales efficiently.
- Reliability, honesty, and a positive can‑do attitude.
Benefits:
- Guaranteed base salary of £26,000.00.
- OTE £40,450.00.
- Uncapped commission.
- Rewarding bonus scheme and regular incentives.
- Extensive induction programme, ongoing training, and development.
- Online GP for you and your family.
- Accredited ILM training and personal development opportunities.
- Free on‑site parking.
- Employee discounts via phsPerks.com.
- 31 days holiday (inclusive of bank holidays) plus a ‘Buy and Sell’ holiday scheme.
- Improved parental and paternity leave, 24‑hour wellbeing helpline, cycle‑to‑work scheme, pension plan, life assurance, and more.
Equal Employment Opportunity: We pride ourselves on our diverse workforce and are committed to ensuring an inclusive environment where everyone can bring their true selves to work.
Application: Apply now to join our supportive team.
Telephone Account Manager in Tamworth employer: PHS Group Ltd.
At phs Group, we pride ourselves on being a leading hygiene service provider in the UK, offering a dynamic work environment in Tamworth that fosters growth and inclusivity. As a Telephone Account Manager, you'll benefit from a competitive salary with uncapped commission, extensive training programmes, and a supportive culture that values your contributions. With generous holiday allowances, employee discounts, and a focus on wellbeing, we ensure our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Account Manager in Tamworth
✨Tip Number 1
Get to know the company inside out! Research phs Group and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Since this role is all about telesales, rehearse how you would introduce yourself and discuss the services. Make it sound natural and engaging, so you can build rapport with potential customers right from the start.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it's a call or a networking event, send a quick thank-you message. It shows your enthusiasm and keeps you fresh in their minds as they consider candidates.
We think you need these skills to ace Telephone Account Manager in Tamworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your telesales experience and any achievements that show you can meet targets and build rapport with customers.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Telephone Account Manager role. Share specific examples of how you've successfully managed accounts or solved customer issues in the past.
Showcase Your Personality:We love a positive can-do attitude! Let your personality shine through in your application. Use a friendly tone and don’t be afraid to show your enthusiasm for the role and the company.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at PHS Group Ltd.
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company. This will help you speak confidently about how you can provide solutions to customers' needs during the interview.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Show that you can identify needs and respond appropriately, just like you would with a customer in a real call scenario.
✨Showcase Your Sales Achievements
Be ready to discuss your previous sales experiences and how you've met or exceeded targets. Use specific examples to illustrate your success in telesales, as this will highlight your ability to achieve KPIs.
✨Prepare Questions for Them
At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and the company, and it gives you a chance to assess if it's the right fit for you too.
