At a Glance
- Tasks: Coordinate daily service routes and manage customer queries for exceptional service.
- Company: Dynamic operations team focused on delivering outstanding customer experiences.
- Benefits: Competitive salary, career development, discounts, and a 24-hour wellbeing helpline.
- Other info: No weekend work, 23 days holiday, and opportunities for continuous improvement.
- Why this job: Be at the heart of customer service and make a real impact every day.
- Qualifications: Experience in operations or customer service, strong communication, and problem-solving skills.
The predicted salary is between 28253 - 28253 £ per year.
We are looking for a proactive and customer‑focused Operations Coordinator to play a key role in delivering outstanding service from our Hayes depot. This is a fast‑paced, hands‑on operations role where you will be at the heart of the customer experience—coordinating service delivery, supporting drivers, managing data, and ensuring we consistently exceed customer expectations. You’ll work closely with both internal teams and customers, using insight and initiative to keep our operation running smoothly.
What You’ll Be Doing
- Coordinate daily service routes to ensure efficient delivery and exceptional customer service
- Brief and debrief drivers, ensuring clear communication and a strong focus on customer outcomes
- Act as the central point of contact between drivers, managers, and customers
- Manage and resolve customer queries and complaints quickly, professionally, and effectively
- Use Salesforce CRM to accurately capture, update and manage customer and operational data
- Analyse service data using spreadsheets (Excel) to identify trends, risks, and opportunities for improvement
- Monitor service performance against KPIs and take proactive action to maintain high standards
- Ensure all route activity, attendance, and service updates are recorded in real time
- Identify recurring issues and support continuous improvement across the operation
- Contribute ideas and improvements to enhance customer service and operational efficiency
What We’re Looking For
- Proven experience in an operational, coordination, or customer service role
- Strong customer focus with a commitment to delivering outstanding service
- Experience using Salesforce CRM (or similar systems)
- High level of competence in Excel/spreadsheets, including data capture and analysis
- Excellent communication skills, with confidence in dealing with customers and internal teams
- Strong problem‑solving ability and a calm, professional approach under pressure
- Ability to manage multiple priorities in a fast‑paced environment
- A team player who understands the importance of reliability and collaboration
In return for your commitment and expertise, you will get:
- A salary of £28,253 (based on a 40-hour working week, Monday to Friday). No scheduled weekend working.
- 13 paydays per year (every 4 weeks).
- Ongoing career development opportunities.
- Discounts with retailers including O2 and food & beverage brands.
- A 24‑hour wellbeing helpline.
- Pension.
- 23 days holiday plus bank holidays.
Operations Coordinator employer: PHS Group Ltd.
Join our dynamic team as an Operations Coordinator in Hayes, where you will be at the forefront of delivering exceptional customer service in a fast-paced environment. We pride ourselves on fostering a collaborative work culture that prioritises employee growth, offering ongoing career development opportunities and a supportive wellbeing helpline. With competitive pay, generous holiday allowances, and exclusive discounts, we are committed to ensuring our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their customer service goals.
✨Tip Number 2
Practice your communication skills! Since you'll be the go-to person for drivers and customers, being clear and confident in your conversations is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a tricky situation into a success. This will demonstrate your ability to handle customer queries and complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Operations Coordinator role. Highlight your experience in customer service and operational coordination, and don’t forget to mention any relevant skills with Salesforce CRM and Excel!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for delivering outstanding customer service and how you can contribute to our team at StudySmarter. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions under pressure.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at PHS Group Ltd.
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled customer queries or complaints in the past. This will show that you understand the importance of delivering outstanding service.
✨Familiarise Yourself with Salesforce
Since the role involves using Salesforce CRM, it’s a good idea to get comfortable with it before the interview. If you have experience with similar systems, be prepared to discuss how you used them to manage data and improve service delivery.
✨Excel is Your Friend
The job requires a high level of competence in Excel, so make sure you can talk about your experience with spreadsheets. Think of examples where you've used Excel for data analysis or to identify trends, as this will demonstrate your analytical skills.
✨Show Off Your Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet and resolve issues under pressure. Highlight your calm and professional approach, as well as your ability to manage multiple priorities in a fast-paced environment.
