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- Tasks: Coordinate service routes and support drivers to enhance customer service.
- Company: Join phs, a leading Hygiene Services provider in the UK, Spain, and Ireland.
- Benefits: Enjoy a competitive salary, career development, discounts, and a 24-hour wellbeing helpline.
- Why this job: Be part of a diverse team making a real impact in hygiene services.
- Qualifications: Excellent service delivery skills and a focus on customer relationships are essential.
- Other info: No weekend work and 23 days holiday, including Christmas Day off.
The predicted salary is between 20400 - 28440 £ per year.
As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes, your skills help keep our Operations Centre running smoothly. This diverse role involves coordinating service routes, briefing and debriefing drivers to improve delivery and customer service, and acting as a link between Service Drivers and the Operations & Service Manager.
A day in the life of an Administrator at phs will involve:
- Coordinating service routes and briefing/debriefing drivers to enhance delivery and customer service within the Operations Centre.
- Answering calls from service drivers, clients, and Head Office regarding site service.
- Serving as a link between Service Drivers and the Operations & Service Manager.
- Ensuring work is distributed to employees, completed according to KPIs, and processed accurately within set timeframes.
- Preparing data and conducting briefing and debrief sessions for service drivers.
- Processing completed routes and attendance in real time, suggesting improvements to workflows to the Operations Centre Manager.
- Monitoring service and delivery progress, resolving issues, and aiming to provide the best overall service to customers.
The ideal candidate will have:
- Excellent Service Delivery skills
- Customer Focus & Relationship Management abilities
- People Management & Development skills
- Knowledge of Health & Safety Regulations
- A versatile, creative mindset focused on resolving issues and enhancing service quality
In return, you will receive:
- A salary of £25,470 (based on a 40-hour week, Monday to Friday)
- No scheduled weekend work
- 13 pay periods per year (every 4 weeks)
- Opportunities for career development
- Discounts with retailers such as O2 and F&B
- A 24-hour wellbeing helpline
- Pension scheme
- 23 days holiday including bank holidays, with no work on Christmas Day
About phs: Founded in 1963, phs Group is the leading provider of Hygiene Services in the UK, Spain, and Ireland, serving over 120,000 customers across 300,000 locations. Our services include Washrooms, Healthcare, Floorcare, Hygiene Supplies, and more, including specialized divisions like phs Greenleaf, phs Teacrate, and phs Wastekit. We value diversity and strive to create an inclusive environment where all staff can bring their true selves to work without fear of discrimination.
Operations Administrator - Hygiene Operations employer: PHS Group Ltd.
Contact Detail:
PHS Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator - Hygiene Operations
✨Tip Number 1
Familiarise yourself with the specific operations and services offered by phs. Understanding their diverse range of hygiene services will help you demonstrate your knowledge during any discussions or interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service experience when networking or speaking with current employees. Building connections within the company can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss how you've successfully managed workflows or resolved issues in previous roles. Being able to share specific examples will showcase your problem-solving skills and your ability to enhance service quality, which is crucial for this position.
✨Tip Number 4
Research health and safety regulations relevant to the hygiene industry. Demonstrating your knowledge in this area during conversations can set you apart from other candidates and show that you're proactive about ensuring compliance and safety in operations.
We think you need these skills to ace Operations Administrator - Hygiene Operations
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Operations Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in operations, customer service, or administration. Use specific examples to demonstrate your skills in coordinating tasks, managing relationships, and improving service delivery.
Showcase Your Skills: Make sure to mention your knowledge of Health & Safety regulations and any relevant certifications. Highlight your problem-solving abilities and creative mindset, as these are crucial for enhancing service quality in this role.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you want to work for phs and how you can contribute to their success. Be sure to convey your enthusiasm for the role and the company’s values, particularly their commitment to diversity and inclusion.
How to prepare for a job interview at PHS Group Ltd.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Administrator. Familiarise yourself with coordinating service routes, briefing drivers, and the importance of customer service in this role.
✨Showcase Your Communication Skills
Since you'll be acting as a link between service drivers and management, demonstrate your strong communication skills during the interview. Be prepared to discuss how you've effectively communicated in past roles.
✨Highlight Problem-Solving Abilities
The role requires a creative mindset focused on resolving issues. Prepare examples of how you've successfully tackled challenges in previous positions, especially in a fast-paced environment.
✨Familiarise Yourself with Health & Safety Regulations
Knowledge of health and safety regulations is crucial for this position. Brush up on relevant regulations and be ready to discuss how you would ensure compliance in your role.
