At a Glance
- Tasks: Coordinate service delivery and support drivers to ensure exceptional customer experiences.
- Company: Dynamic company focused on outstanding customer service from our Hayes depot.
- Benefits: Competitive salary, 23 days holiday, discounts, and ongoing career development.
- Other info: No weekend work, supportive team environment, and opportunities for growth.
- Why this job: Be at the heart of operations and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or operations, strong communication, and problem-solving skills.
The predicted salary is between 28253 - 28253 £ per year.
About the Role
We are looking for a proactive and customer‑focused Operations Coordinator to play a key role in delivering outstanding service from our Hayes depot. This is a fast‑paced, hands‑on operations role where you will be at the heart of the customer experience—coordinating service delivery, supporting drivers, managing data, and ensuring we consistently exceed customer expectations. You’ll work closely with both internal teams and customers, using insight and initiative to keep our operation running smoothly.
What You’ll Be Doing
- Coordinate daily service routes to ensure efficient delivery and exceptional customer service
- Brief and debrief drivers, ensuring clear communication and a strong focus on customer outcomes
- Act as the central point of contact between drivers, managers, and customers
- Manage and resolve customer queries and complaints quickly, professionally, and effectively
- Use Salesforce CRM to accurately capture, update and manage customer and operational data
- Analyse service data using spreadsheets (Excel) to identify trends, risks, and opportunities for improvement
- Monitor service performance against KPIs and take proactive action to maintain high standards
- Ensure all route activity, attendance, and service updates are recorded in real time
- Identify recurring issues and support continuous improvement across the operation
- Contribute ideas and improvements to enhance customer service and operational efficiency
What We’re Looking For
We’re seeking someone who thrives in a busy operational environment and is passionate about delivering a great customer experience.
Key Skills and Experience
- Proven experience in an operational, coordination, or customer service role
- Strong customer focus with a commitment to delivering outstanding service
- Experience using Salesforce CRM (or similar systems)
- High level of competence in Excel/spreadsheets, including data capture and analysis
- Excellent communication skills, with confidence in dealing with customers and internal teams
- Strong problem‑solving ability and a calm, professional approach under pressure
- Ability to manage multiple priorities in a fast‑paced environment
- A team player who understands the importance of reliability and collaboration
In return for your commitment and expertise, you will get:
- A salary of £28,253 (based on a 40-hour working week, Monday to Friday).
- No scheduled weekend working.
- 13 paydays per year (every 4 weeks).
- Ongoing career development opportunities.
- Discounts with retailers including O2 and food & beverage brands.
- A 24‑hour wellbeing helpline.
- Pension.
- 23 days holiday plus bank holidays.
Operations Coordinator in London employer: PHS Group Ltd.
Join our dynamic team as an Operations Coordinator in Hayes, where you will be at the forefront of delivering exceptional customer service in a fast-paced environment. We pride ourselves on fostering a collaborative work culture that values employee growth, offering ongoing career development opportunities and a supportive wellbeing helpline. With competitive pay, generous holiday allowances, and discounts with major retailers, we are committed to ensuring our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer queries or improved processes in previous roles. This will help you stand out as someone who can deliver outstanding service right from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Coordinator role. Highlight your experience in customer service and operational coordination, and don’t forget to mention any relevant skills like using Salesforce or Excel.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our team. Be sure to mention specific examples of how you've exceeded customer expectations in the past.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your excellent communication skills. Keep your language clear and professional, and don’t hesitate to show your personality!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status directly with us!
How to prepare for a job interview at PHS Group Ltd.
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled customer queries or complaints in the past. This role is all about delivering outstanding service, so showing your passion for customer satisfaction will definitely impress.
✨Familiarise Yourself with Salesforce and Excel
Since you'll be using Salesforce CRM and Excel regularly, it’s a good idea to get comfortable with these tools before the interview. Brush up on how to manage data and analyse trends, as you might be asked about your experience with these systems during the chat.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like managing multiple priorities or resolving conflicts. Think of scenarios where you’ve successfully coordinated operations or improved service delivery, and be ready to discuss your thought process and actions.
✨Show Off Your Team Spirit
This role requires collaboration with drivers, managers, and customers, so highlight your teamwork skills. Share examples of how you've worked effectively in a team environment and contributed to achieving common goals. Being a team player is key!
