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- Tasks: Engage with customers, handle inquiries, and upsell safety services in a friendly sales environment.
- Company: Join Direct365, a successful local company with a collaborative culture.
- Benefits: Earn £25,200 with OTE of £36,000, plus amazing employee discounts and training opportunities.
- Why this job: Make a real impact by helping customers find the right safety solutions while enjoying great work-life balance.
- Qualifications: Experience in sales, exceptional communication skills, and a passion for customer service.
- Other info: Enjoy 23 days holiday, free parking, and a supportive team environment.
The predicted salary is between 25200 - 36000 £ per year.
Inbound Sales Advisor in Skelmersdale with a salary of £25,200 and an OTE of £36,000. This is a full-time position with guaranteed hours in sales, customer service, and more.
We are looking for someone who enjoys a friendly sales environment and seeks job satisfaction in a collaborative sales team. You will be part of Direct365's Safety team, focusing on our compliance services and building relationships with our large, loyal customer base.
The ideal candidate must have:
- Exceptional communication skills
- A passion for customer service excellence
- Experience in a sales contact centre environment
Your responsibilities will include:
- Receiving inbound sales enquiries via CRM, telephone, live chat, and email
- Proactively selling and upselling products and services
- Maximising conversion of sales prospects
- Closing sales by matching products to customer needs
- Achieving personal and business KPI targets
- Following up leads promptly and accurately
- Dealing with complex incoming sales enquiries
- Learning about our portfolio of safety services
The ideal candidate will also have:
- Previous experience in a ‘sales through service’ role
- A successful track record in achieving objectives and KPIs
- A positive and determined attitude towards sales goals
- Negotiation and persuasion skills
- Exceptional written and verbal communication skills
- A good working knowledge of Microsoft Office and adaptability to new CRM systems
In return, you will receive:
- A salary of £25,200 with great earning potential
- No weekend or evening work – Monday to Friday (37.5 hours a week)
- Employee discounts with major supermarkets and retailers
- Training to expand your skills, including accredited ILM training
- Apprenticeship opportunities after the probationary period
- 23 days holiday plus bank holidays (31 days total) with a Buy/Sell holiday scheme
- Free onsite parking
- Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance, and more
At phs, we pride ourselves on our diverse workforce and commitment to an inclusive environment for all staff.
Inbound Sales Advisor (Safety) employer: PHS Group Ltd.
Contact Detail:
PHS Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Advisor (Safety)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Direct365's services and values. This way, you can show off your knowledge and passion for their safety solutions, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common sales scenarios with a friend. This will help you feel more confident and ready to tackle any questions that come your way during the interview.
✨Tip Number 3
Show your sales flair! Prepare examples of how you've successfully upsold or resolved customer queries in the past. Highlighting your achievements will demonstrate your ability to meet those KPIs and make a real impact on the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Inbound Sales Advisor (Safety)
Some tips for your application 🫡
Show Your Sales Passion: When writing your application, let your enthusiasm for sales shine through! We want to see how much you love engaging with customers and helping them find the right solutions.
Highlight Communication Skills: Make sure to emphasise your exceptional communication skills in both written and verbal forms. We’re looking for someone who can confidently connect with our customers and build lasting relationships.
Tailor Your Experience: Don’t just list your previous roles; tailor your experience to match what we’re looking for. Share specific examples of how you’ve achieved sales goals and provided excellent customer service in past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PHS Group Ltd.
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the safety services offered by Direct365. Familiarise yourself with their products and how they meet customer needs. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Inbound Sales Advisor, exceptional communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer queries or sales situations in the past to demonstrate your skills.
✨Emphasise Customer Care
Highlight your passion for customer service during the interview. Be ready to discuss how you've gone above and beyond for customers in previous roles. This will resonate well with the interviewers, as looking after customers is at the heart of what they do.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios where you might need to sell a product or handle a customer complaint. Practising these scenarios beforehand can help you feel more comfortable and showcase your sales skills effectively during the interview.