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- Tasks: Assist customers via phone and email, resolving inquiries and updating records.
- Company: Join PHS Group Ltd., a supportive company with a focus on customer care.
- Benefits: Enjoy a salary of £24,959.95, 23 days holiday, and employee discounts.
- Other info: Full-time weekdays role with training opportunities and a friendly work environment.
- Why this job: No evening or weekend shifts mean more time for you!
- Qualifications: Excellent communication skills and a passion for helping others.
The predicted salary is between 24959 - 24959 £ per year.
PHS Group Ltd. seeks a Customer Service Advisor in Skelmersdale for full-time hours, Monday to Friday. Ideal candidates will possess excellent communication skills and have a genuine desire to help customers.
The role involves managing customer interactions through phone and email, updating records, and resolving inquiries.
In exchange, the position offers:
- Salary of £24,959.95
- 23 days holiday
- Training opportunities
- Employee discounts
This fosters a supportive work environment with no evening or weekend shifts.
Customer Service Advisor – Weekdays, Growth & Perks employer: PHS Group Ltd.
Contact Detail:
PHS Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Weekdays, Growth & Perks
✨Tip Number 1
Make sure to research PHS Group Ltd. before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being a part of their supportive work environment.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer interactions, try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when it comes to handling inquiries.
✨Tip Number 3
Don’t forget to highlight your problem-solving abilities during the interview. Share specific examples of how you've resolved customer issues in the past, as this will demonstrate your genuine desire to help customers and your capability in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Customer Service Advisor – Weekdays, Growth & Perks
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for someone with excellent communication skills, make sure to highlight your experience in customer service. Use clear and concise language in your application to demonstrate how you can effectively manage customer interactions.
Tailor Your Application: Take a moment to customise your application for the Customer Service Advisor role. Mention specific experiences that relate to managing inquiries and resolving issues, as this will show us you're genuinely interested in the position.
Be Genuine: We love candidates who have a genuine desire to help customers. Share a brief story or example in your application that showcases your passion for customer service and how you've gone above and beyond to assist someone.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you about this exciting opportunity!
How to prepare for a job interview at PHS Group Ltd.
✨Know the Company
Before your interview, take some time to research PHS Group Ltd. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or handled difficult conversations. Practising these scenarios can help you articulate your skills during the interview.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, such as how you would handle an unhappy customer or what steps you take to ensure customer satisfaction. Having structured answers ready will boost your confidence and help you stay on track.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, team dynamics, or what a typical day looks like for a Customer Service Advisor. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.