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- Tasks: Assist business customers with their queries in a friendly contact centre environment.
- Company: Join phs Group, the UK's leading Hygiene Services provider with over 60 years of experience.
- Benefits: Enjoy flexible hours, hybrid working, free parking, and amazing employee discounts.
- Why this job: No sales targets, great team culture, and a chance to make a real impact on customer satisfaction.
- Qualifications: Basic computer skills and a can-do attitude are essential; training provided.
- Other info: 23 days holiday plus bank holidays, career growth opportunities, and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service – but without the sales or long hours!
Contact Centre – Customer Service Advisor – Caerphilly
Full Time hours – 36.25 to 40 hours per week with excellent benefits and hybrid working after 6 months
We welcome applications from motivated individuals who can commit to starting with our team on 16th February 2026
Imagine the perfect contact centre role. Enjoyable work where you’re valued for delivering excellent customer service. A friendly atmosphere with a market-leading, secure, successful company. Great hours and no evenings or weekend working. That role is here at phs Group! If you are ready to make a positive change in your career, we want to hear from you!
We are phs Group – the leading Hygiene Services provider in the UK. We are in our 62nd year, and there has never been a better time to join us as we continue to grow. We are looking for the right person to join our Customer Service team in Caerphilly. Consider these questions:
- Do you want a great job helping business customers, without thinking about sales targets?
- Do you live locally – for example, in Caerphilly, Merthyr, Rhondda Cynon Taff?
- Do you have contact centre experience?
- Are you reliable, loyal, and hardworking?
- Are you comfortable with using a computer and quick at learning new systems?
- Are you looking for a career in an established company?
If you answered ‘Yes’, and your skillset includes listening, building rapport, and asking questions to establish customer needs, this is the career for you! We’ve great hours, a good salary and a fabulous list of benefits that continues to grow. And if you’re driving to our Caerphilly office, our free on-site car park will save you a fortune.What’s more there are:
- No sales targets, no evening working, and no weekend working.
- No travelling into Cardiff or struggling to find parking each day.
- No car parking charges, and less money spent on fuel.
It’s a great place to work, and local to you if you live in or near Caerphilly. Don’t delay – apply today.
Your role as a Customer Service Advisor at phs Group:
- Taking calls and building rapport with business customers each day on our contact centre.
- Fixing any issues quickly and efficiently, so customers feel valued every time.
- You should be polite and clearly spoken, able to have great conversations (phone and e-mail).
- Basic computer skills are really important! We’ll help you learn the rest.
- Most important is a can-do attitude, someone who really cares about the work they do for customers.
In return for your commitment and expertise at phs Group you’ll benefit from:
- Working hours between 36.25 – 40 hours a week, Monday to Friday
- Rewarding salary, great team and excellent benefits
- Access to Virtual GP for you and your family
- No weekend or evening working
- Flexible training scheme
- Hybrid working after 6 months
- Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
- Further savings with our phs Direct Online shop
- Free Parking on-site so no parking costs
- Excellent careers opportunities
- Accredited ILM training through external and in-house training
- Apprenticeship opportunities
- 23 days holiday plus bank holidays off
- Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
We want to speak with you! Apply now.
About phs:
phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 62 years of business.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
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Customer Service Advisor employer: PHS Group Ltd.
Contact Detail:
PHS Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company culture at phs Group. They value a friendly atmosphere and excellent customer service, so showcasing your interpersonal skills and ability to build rapport during any interactions can set you apart.
✨Tip Number 2
Highlight your local knowledge of Caerphilly and surrounding areas. Being a local candidate can demonstrate your commitment to the community and your understanding of the customer base you'll be serving.
✨Tip Number 3
Prepare to discuss your problem-solving skills. As a Customer Service Advisor, you'll need to fix issues quickly and efficiently, so think of examples from your past experiences where you've successfully resolved customer concerns.
✨Tip Number 4
Show enthusiasm for the role by expressing your desire for a career in an established company. phs Group offers great benefits and opportunities for growth, so convey your long-term interest in being part of their team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like communication, problem-solving, and rapport-building, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position. Mention why you want to work at phs Group specifically and how your values align with their commitment to excellent customer service.
Showcase Your Skills: In your application, provide examples of how you've successfully handled customer interactions in the past. Use specific situations to demonstrate your ability to resolve issues and build relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at PHS Group Ltd.
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've built rapport with customers and resolved issues efficiently, as this is crucial for the role.
✨Demonstrate a Can-Do Attitude
The company values a positive mindset, so be prepared to discuss how you approach challenges with a solution-oriented attitude. This will show that you genuinely care about providing excellent service.
✨Familiarise Yourself with the Company
Research phs Group and understand their services and values. Being knowledgeable about the company will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare for Common Interview Questions
Anticipate questions related to teamwork, handling difficult customers, and your computer skills. Practising your responses will help you feel more confident and articulate during the interview.
