At a Glance
- Tasks: Manage customer cases and deliver exceptional service to enhance customer experiences.
- Company: Join a dynamic team at phs Group in Caerphilly.
- Benefits: Competitive salary, bonuses, hybrid work, and fantastic employee discounts.
- Other info: Enjoy 23 days holiday, free parking, and excellent career growth opportunities.
- Why this job: Make a real impact on customer satisfaction and business success.
- Qualifications: Experience in customer relations and a passion for outstanding service.
The predicted salary is between 25710 - 25710 £ per year.
We're seeking an experienced, skilled and enthusiastic individual to join our Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently.
Your key responsibilities will include:
- Managing a portfolio of customer cases via various channels (telephone, email, letter)
- Collaborating with Telephone and Field Customer Account Managers to deliver exceptional customer service
- Ensuring first-time resolution for customer issues to meet and exceed their expectations
- Supporting the retention of business by delivering high-quality support to customers
This opportunity offers a fantastic chance to make a real impact on our customers' experiences and contribute to the success of the phs Group. If you're passionate about providing outstanding customer service, and have extensive Customer Relations experience, we'd love to hear from you!
Your role as a Customer Relations Consultant at phs Group:
- Identify customer requirements accurately, fulfil promises of '1st time resolution', and aim to support business growth and retention
- Proactively solve problems, deliver excellent service to customers and internal stakeholders, and support with cancellations
- Successfully negotiating, and navigating any challenges, with both our customers and across the phs Group
- Consistently achieving and exceeding targets
- Proactively offer enhanced customer experiences and increase revenue by selling additional products/services
- Compile information to improve overall customer experience through feedback to the business
In return for your commitment and expertise at phs Group you'll benefit from:
- A full-time position as part of a great team, working Monday to Friday
- Rewarding salary and bonus available
- Access to Virtual GP for you and your family
- No weekend or evening working
- Hybrid working after 6 months
- Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
- Free Parking on-site so no parking costs
- Excellent careers opportunities
- 23 days holiday plus bank holidays off
- Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more...
Apply today, with your CV, and please feel free to review our website www.phs.co.uk for further information.
Customer Relations in Caerphilly employer: PHS Group Ltd.
At phs Group, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in our Head Office located in Caerphilly. As a Customer Relations Consultant, you'll enjoy a rewarding salary, generous benefits including hybrid working options, and opportunities for career advancement, all while making a meaningful impact on customer experiences. Join us to be part of a team that values your contributions and prioritises employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations in Caerphilly
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PHS Group Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PHS Group Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations in Caerphilly
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PHS Group Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at PHS Group Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PHS Group Ltd.!
How to prepare for a job interview at PHS Group Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
