At a Glance
- Tasks: Lead and inspire a team to achieve operational excellence and customer satisfaction.
- Company: Join a dynamic company focused on innovation and teamwork.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, engaging workplace.
- Why this job: Make a real impact by driving efficiency and improving service delivery.
- Qualifications: Proven leadership experience and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Operations Manager is responsible for the overall leadership and performance of the depot, ensuring the effective management of labour, productivity, quality, and safety across all operational areas. You will oversee the site through robust operating plans, procedures, and KPIs, ensuring consistent delivery of service excellence. This role requires strong leadership, operational expertise, and a continuous improvement mindset to drive efficiency, safety, and customer satisfaction.
Key Responsibilities
- Leadership & People Management
- Lead, inspire, and develop the operations team, setting clear objectives, priorities, and performance measures.
- Create a high‑performing, motivated workforce through effective coaching, communication, and engagement.
- Recruit, select, train, schedule, coach, and develop employees at all levels.
- Conduct performance reviews, manage corrective actions, and address personnel issues in line with company policy.
- Ensure all employees represent the company professionally in appearance, behaviour, and quality of work.
- Operational Excellence
- Ensure all Standard Operating Procedures (SOPs) are consistently followed across all departments.
- Manage daily operations across the warehouse and wash line, ensuring timely and high‑quality product delivery.
- Drive performance against operating plans, budgets, SLAs, and KPIs.
- Maintain a safe, organised, and legally compliant depot environment.
- Oversee driver operations, ensuring compliance with transport policies and vehicle maintenance standards.
- Continuous Improvement & Risk Management
- Deliver a continuous improvement agenda, identifying opportunities to enhance efficiency, service delivery, and customer experience.
- Explore new technologies and processes to improve operational performance.
- Proactively identify risks and implement robust mitigation plans.
- Ensure all audit actions (ISO, IIP, H&S) are completed and fully compliant.
- Customer & Stakeholder Management
- Handle customer queries and complaints in line with KPIs, ensuring timely communication with Teacrate customer care teams.
- Communicate the company vision, strategy, and priorities to all colleagues, ensuring alignment and engagement.
- Provide operational insights and recommendations to support strategic planning and business growth.
- Financial & Resource Management
- Contribute to the creation of the depot budget and control annual costs.
- Monitor and report projected overspend, ensuring financial targets are met.
- Deliver and manage recruitment plans aligned with anticipated revenue and operational needs.
- Analyse operational data, identify trends, and implement actions to improve productivity, quality, and customer service.
Skills & Experience Required
- Proven experience managing staff at all levels.
- Experience in a crate wash, warehouse, or production environment (advantageous).
- Strong leadership and coaching skills with the ability to motivate and influence teams.
- Excellent communication skills, both written and verbal, with the ability to engage individuals and groups.
- Methodical, practical, and logical approach to problem‑solving.
- Strong analytical skills with the ability to drive outcomes and challenge existing practices.
- Experience managing budgets and controlling operational costs.
- Ability to work effectively under pressure with a high level of commitment.
- Proficient in Microsoft applications and able to learn new systems quickly.
Operations Manager in Birmingham employer: PHS Group Ltd.
As an Operations Manager at our depot, you will join a dynamic and supportive work culture that prioritises employee development and operational excellence. We offer competitive benefits, including opportunities for continuous improvement training and leadership development, ensuring you can grow your career while contributing to a safe and efficient workplace. Our commitment to service excellence and innovation makes us an exceptional employer in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on an Operations Manager role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their KPIs and challenges, and think about how your experience can help them achieve their goals. This will show you’re not just another candidate but someone who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve inspired teams, tackled operational challenges, and driven continuous improvement. These anecdotes will highlight your fit for the Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm. Plus, it makes it easier for us to spot your application and get you in front of the right people.
We think you need these skills to ace Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your leadership experience and any relevant operational expertise. We want to see how you can drive efficiency and customer satisfaction!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams and improved operations in the past.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and KPIs to demonstrate how you've made a positive impact in previous roles. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PHS Group Ltd.
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Manager. Familiarise yourself with concepts like KPIs, SOPs, and continuous improvement strategies. This will help you speak confidently about how you can drive operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and people management experience. Think about times when you've inspired a team or improved performance through coaching. Be ready to discuss how you set objectives and engage your team to achieve them.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show your analytical skills and your methodical approach to problem-solving.
✨Engage with Customer Focus
Since customer satisfaction is key, think of examples where you've handled customer queries or complaints effectively. Highlight your communication skills and how you ensure alignment with company vision while addressing customer needs.
