At a Glance
- Tasks: Manage high-profile client accounts and drive sales through strategic communication.
- Company: Dynamic company focused on customer experience and team collaboration.
- Benefits: Competitive salary, pension scheme, digital GP service, and ongoing career development.
- Other info: Enjoy 23 days annual leave, free parking, and ILM accredited training.
- Why this job: Join a fast-paced environment where your ideas can shape the future of account management.
- Qualifications: Experience in telesales, strong communication skills, and a knack for spotting opportunities.
The predicted salary is between 26000 - 41440 £ per year.
Working within the Key Account team, the Internal Account Manager will be responsible for proactively account managing several high‑profile clients. A strategic approach is integral to the role, developing and sustaining solid relationships with customers to ensure a high level of account management, developing opportunities, retaining business and ensuring the overall Customer Experience is to a high level.
Role and Responsibilities
- Drive the customer contact strategy plan through Salesforce.com to protect and grow business from a portfolio of existing customers.
- Retain, develop, and close sales deals over the phone.
- Work with colleagues within the Key team to contribute to the strategic approach of the business.
- Accurately forecast and deliver against revenue targets.
- Focus on the effectiveness, efficiency, and quality of sales activity, not just the quantity.
- Work closely with Customer Service and Customer Relations to ensure customers receive a best‑in‑class service and keep cancellations to a minimum.
- Pass prospects/leads of the appropriate level to the relevant departments within the sales office when not school related.
- Use the CRM system to effectively record, manage and develop opportunities.
- Always look to improve the Sales Process and the way things are done.
- Focus on the root cause of problems and help identify ways to solve them.
The right person will be an experienced telesales professional who thrives in a fast‑paced commercial environment and is relentless in their approach to winning and protecting revenue. They will be capable of working as a team in developing an account strategy to win, protect and grow Academy Trusts. They will be outgoing and self‑motivated with the ability to bring positive energy and focus to their team and colleagues across the business. Open to change they will bring their ideas and work with their TMs and the team to improve the way things are done.
Knowledge & Skills required
- Excellent communicator
- Builds rapport with customers easily
- Commercially savvy, analytical thinker
- Spots opportunities and capitalises on them
- Demonstrates understanding of sales methodologies
- IT savvy
- Experience onboarding, protecting and growing named accounts to deliver against revenue targets
- Demonstrates PHS core values with a proven track record in a sales account manager role, ideally in the industry
- Experience using a CRM system, preferably SFDC, Microsoft Office suite
- High energy and pace
- Thrives in a demanding sales environment
- High professional and personal standards
- Decisive and resilient
- Can challenge respectfully, constructively and effectively
Minimum employment 12 months
Benefits
- Basic salary of £26,000.00, OTE £41,440.00
- Pension scheme
- Access to our Digital GP service for you and your family
- Ongoing career and development opportunities
- 23 days annual leave plus bank holidays
- Up to £1,000 savings at major high street stores and supermarkets with PHS Perks
- Free parking
- ILM accredited training offered
- Holiday buy and sell scheme
- Full training, support and opportunities to progress
We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Internal Account Manager in Birmingham employer: PHS Group Ltd.
As an Internal Account Manager at our Tamworth location, you will join a dynamic team dedicated to fostering strong client relationships and driving business growth. We pride ourselves on a supportive work culture that values personal development, offering ongoing training and career advancement opportunities, alongside competitive benefits such as a generous salary package, pension scheme, and access to wellness services. Our commitment to inclusivity ensures that every employee can thrive and contribute their unique perspectives in a fast-paced, rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly articulate how your skills align with the role of Internal Account Manager. Think about specific examples from your past experiences that demonstrate your ability to manage accounts and drive sales.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make their decisions.
We think you need these skills to ace Internal Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Internal Account Manager role. Highlight your experience in account management and sales, and don’t forget to showcase your ability to build relationships with clients. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed accounts and driven sales in the past. We love a good story that shows your passion and skills!
Show Off Your CRM Skills:Since we use Salesforce.com, it’s a good idea to mention any experience you have with CRM systems. Talk about how you’ve used them to manage accounts and drive sales. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at PHS Group Ltd.
✨Know Your Clients
Before the interview, research the high-profile clients that the company works with. Understanding their needs and challenges will help you demonstrate how you can proactively manage these accounts and build strong relationships.
✨Master Salesforce.com
Since you'll be using Salesforce.com to drive customer contact strategies, make sure you're familiar with its features. Brush up on how to record and manage opportunities effectively, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, particularly how you've retained and grown accounts. Use specific examples to illustrate your commercial savvy and analytical thinking, which are key for this role.
✨Emphasise Team Collaboration
Highlight your ability to work within a team to develop account strategies. Be ready to share examples of how you've collaborated with colleagues in the past to achieve common goals, as teamwork is crucial in this position.
