At a Glance
- Tasks: Help customers with orders and enquiries while ensuring a fantastic service experience.
- Company: Join Countrywide Healthcare, a leading supplier in the care sector.
- Benefits: Enjoy a competitive salary, pension scheme, employee discounts, and ongoing training.
- Other info: Be part of a friendly team in a supportive and inclusive environment.
- Why this job: Make a real difference by supporting customers and contributing to business growth.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 26100 - 31900 £ per year.
Customer Service Advisor | Office Based- Barnsley
Countrywide Healthcare is one of the UK's leading suppliers of healthcare consumables and equipment to the care sector.
We are looking for a proactive and customer-focused Customer Service Advisor to join our friendly and growing team.
This role is ideal for someone who enjoys helping customers, resolving issues, and delivering excellent service while supporting business growth.
The purpose of this role is to provide outstanding customer service by managing customer orders and enquiries across B2B, B2C and Mobility Store channels.
The role will focus on accurate order processing, after-sales support, and ensuring a positive customer experience at every stage of the customer journey.
Key Responsibilities
- Process customer orders accurately and efficiently.
- Manage customer enquiries by phone, email and face-to-face.
- Provide alternatives for out-of-stock products and manage back orders.
- Handle after-sales support including returns, credits, amendments and delivery queries.
- Manage service tickets and ensure timely resolution within SLAs.
- Liaise with internal teams to resolve customer issues effectively.
- Maintain accurate customer records and notes within company systems.
- Identify opportunities for continuous improvement.
- Support business growth through upselling, cross-selling and promotions.
- Undertake additional duties as required.
- Key Requirements
- Previous experience in a customer service or order processing role.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organisational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Experience using CRM, ERP or ticketing systems.
- A positive, customer-focused attitude and strong team-working skills.
Benefits
- Annual salary of £24,983.00
- Company pension scheme
- Employee discount
- Free on-site parking
- Ongoing training and development
- Friendly and supportive working environment
If you are passionate about delivering exceptional customer service and want to be part of a successful and growing business, we'd love to hear from you.
At Countrywide Healthcare, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff.
We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Please let us know if we need to make any reasonable adjustments for you during the recruitment process.
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Customer Service Advisor in Barnsley employer: PHS Group Ltd.
PHS is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. As a Healthcare Service Driver in Taffs Well, you will enjoy competitive pay, generous holiday allowances, and opportunities for professional development through accredited training. With additional benefits like a company vehicle, virtual GP services, and employee discounts, PHS ensures that you have the resources and support needed to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Barnsley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PHS Group Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PHS Group Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Barnsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PHS Group Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at PHS Group Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PHS Group Ltd.!
How to prepare for a job interview at PHS Group Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
