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- Tasks: Build relationships with customers and identify new business opportunities through engaging calls.
- Company: Join a leading hygiene services provider with a diverse and inclusive culture.
- Benefits: Competitive salary, hybrid work, career growth, and exclusive discounts.
- Other info: Enjoy a dynamic work environment with ongoing training and development opportunities.
- Why this job: Make an impact by helping customers while developing your sales skills in a supportive team.
- Qualifications: Outbound telesales experience and strong communication skills are essential.
The predicted salary is between 24811 - 35000 £ per year.
We have an exciting opportunity for a Telesales Advisor at Warrington. The successful candidate will be required to develop and maintain excellent relationships with our existing customer database whilst also seeking out opportunities to win New Business. This is to be achieved by contacting customers to discuss their compliance requirements, arrange documentation to proceed and record accurate customer information within our computerised systems contributing to seamless customer delivery. The role will also be responsible for introducing our services to new customers as well as additional services to our existing customer base.
Your key responsibilities will be:
- Calling our existing business customers, building relationships and spotting opportunities to enhance that relationship by identifying customers' needs.
- Responsible for specific campaigns and set call targets, proactively contacting our customers regarding these core products and services.
- Seeking out opportunities to win New Business.
- Contacting customers to confirm vital specifications to schedule periodic testing, offering a robust reminder service to ensure customer safety compliance.
- Recording and updating customer information by keeping accurate records within the CRM database 'Sage', creating opportunities and confirming pricing.
- Processing purchase orders and contracts adhering to order SLA's.
- Answering and handling internal and external calls within the agreed service levels.
- Seeking opportunities to introduce the company's products/services to existing and/or potential customers for the sales team.
- Ensuring customers are educated on the service we are providing.
- Responding to customer enquiries and generating orders as required.
- Supporting the business needs where required.
- Keeping abreast of product information and customer expectations to facilitate customer service excellence.
Competencies required:
- Outbound Telesales experience is essential.
- Ability to retain a lot of product and pricing information to ensure we match the right product to the customer's needs.
- Ability to organise and prioritise own workload to ensure KPI's and targets are achieved.
- Thrives from being a member of a successful, sales-oriented team.
- An enthusiastic and 'can do' attitude, demonstrating initiative when dealing with difficult situations.
- Excellent communication both verbal and written skills.
- Influencing and negotiating expertise.
- Understanding of Microsoft packages.
In return for your commitment and expertise as a Telesales Advisor at PHS Compliance:
- A basic salary of £24,811.00 OTE £35,000.00.
- A full-time permanent hybrid role. Monday - Friday (no evenings or weekends, 37.5 hours a week).
- Ongoing career and development opportunities.
- Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks.
- 23 days annual leave plus bank holidays.
- Company pension.
- 24-hour wellbeing helpline.
- Online GP for you and your family.
- Free Parking.
- Holiday buy and sell scheme.
PHS Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, PHS Direct, Direct 365, PHS Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At PHS, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Telesales Advisor in Warrington employer: PHS Group Limited
Contact Detail:
PHS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Advisor in Warrington
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on PHS Compliance. Understand their services and values so you can show how you fit into their culture and contribute to their goals.
✨Tip Number 2
Practice makes perfect! Role-play common telesales scenarios with a friend or family member. This will help you refine your pitch and boost your confidence when it comes to building relationships with customers.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples from your past experiences that highlight your outbound telesales success, especially how you've identified customer needs and closed deals. We want to see your influencing and negotiating expertise in action!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Telesales Advisor in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telesales Advisor role. Highlight your outbound telesales experience and any relevant skills that match the job description. We want to see how you can build relationships and spot opportunities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully engaged with customers and met targets in the past. We love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We want to see your ability to influence and negotiate right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at PHS Group Limited
✨Know Your Product Inside Out
As a Telesales Advisor, you'll need to be well-versed in the products and services offered. Make sure you research and understand the key features, benefits, and pricing of what the company provides. This will help you confidently answer questions and demonstrate your ability to match products to customer needs.
✨Practice Your Communication Skills
Excellent verbal and written communication skills are crucial for this role. Before the interview, practice articulating your thoughts clearly and concisely. You might even want to role-play common telesales scenarios with a friend to get comfortable with handling objections and closing sales.
✨Showcase Your Relationship-Building Skills
The job involves developing and maintaining relationships with customers, so be prepared to discuss your past experiences in building rapport. Think of specific examples where you've successfully nurtured client relationships or identified their needs, and be ready to share these during the interview.
✨Demonstrate Your Organisational Skills
With targets and KPIs to meet, it's essential to show that you can organise and prioritise your workload effectively. Be ready to discuss how you manage your time and tasks, perhaps by sharing a method or tool you use to stay on top of your responsibilities.