Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Onboard new accounts and reactivate lapsed ones while driving revenue growth.
- Company: Join phs Group, a leading provider of Hygiene Services in the UK, Spain, and Ireland.
- Benefits: Enjoy a competitive salary, training opportunities, and great perks like discounts and free parking.
- Why this job: Make a real impact by building strong client relationships and driving success from day one.
- Qualifications: Strong communication skills and experience in telesales or call centres are essential.
- Other info: Dynamic work environment with ongoing career development and a commitment to inclusivity.
The predicted salary is between 26000 - 36400 ÂŁ per year.
The New Business Account Manager plays a critical role in onboarding and managing new accounts during their first four weeks with the business, ensuring a seamless transition and strong early engagement. The role also focuses on reactivating lapsed accounts, driving revenue growth, and establishing trusted relationships from the outset. Success in this position requires a proactive, commercially minded approach to client engagement, identifying opportunities for upsell and cross-sell, and delivering an exceptional onboarding experience that lays the foundation for long‑term retention.
Key Responsibilities
- Deliver a smooth and effective onboarding experience for all new accounts within the first four weeks.
- Identify and convert upsell and cross‑sell opportunities during the onboarding period.
- Consistently achieve or exceed monthly and quarterly revenue targets.
- Meet call quality standards and business KPIs.
- Identify lapsed accounts and implement strategies to win back business.
- Reintroduce phs products and services through tailored engagement plans.
- Track, analyse, and report on recovery performance and success rates.
- Build strong, trust‑based relationships with key stakeholders from day one.
- Maintain effective diary management and regular communication with clients.
- Deliver a high‑quality onboarding experience that supports long‑term client success.
- Monitor account health throughout the onboarding period and address risks proactively.
- Reduce churn through timely intervention and enhanced client experience.
- Maintain consistent communication to reinforce value and support.
- Work closely with the Team Leader and internal departments to ensure a smooth onboarding journey.
- Pass qualified prospects and leads to the appropriate Field Sales Consultant when required.
- Use the CRM system to accurately record, manage, and progress opportunities.
- Forecast revenue effectively and deliver against agreed targets.
Qualifications
- Clear, confident, and professional telephone manner.
- Strong ability to identify customer needs and sales opportunities.
- Proven upselling and cross‑selling capability.
- Effective active listening and questioning techniques.
- Skilled in objection handling and negotiation.
- Ability to build rapport and trust quickly.
- Strong time management and prioritisation skills.
- Proficient in CRM systems and general IT tools.
- Previous telesales or call centre experience.
- Demonstrated success in achieving KPIs and sales targets.
- Experience in building and maintaining client relationships.
- Competent user of CRM systems (preferably Salesforce/SFDC).
The Right Person for the role
- High energy, pace, and enthusiasm.
- Results‑driven and motivated by achieving success.
- Thrives in a fast‑paced, demanding sales environment.
- Maintains high professional and personal standards.
- Decisive, resilient, and solutions‑focused.
- Effective both independently and as part of a team.
- Comfortable challenging constructively and contributing ideas.
Summary
The ideal candidate is proactive, relationship‑focused, and committed to building strong foundations for new clients while successfully re‑engaging lapsed accounts. They demonstrate excellent communication skills, a solutions‑driven mindset, and the ability to convert opportunities into measurable results. They build trusted relationships across internal teams and external stakeholders with ease.
About the Company
phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business. Our businesses include Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Benefits
- A basic salary of ÂŁ26,000.00 plus OTE.
- A full‑time permanent role. Monday – Friday.
- We offer accredited ILM Training in house and external training.
- Ongoing career and development opportunities.
- Access to Digital GP for you and your family.
- Over ÂŁ1,000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks.
- Company pension.
- 24‑hour wellbeing helpline.
- Free Parking.
- Holiday buy and sell scheme.
PHS Direct New Business Consultant in Tamworth employer: PHS Group Limited
Contact Detail:
PHS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PHS Direct New Business Consultant in Tamworth
✨Tip Number 1
Get to know the company inside out! Research phs Group and its services, especially those related to hygiene. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! You’ll need to demonstrate your ability to build rapport quickly. Role-play with a friend or use our StudySmarter tools to refine your communication skills and objection handling techniques.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a thank-you email. It shows your enthusiasm and keeps you top of mind. Plus, it’s a great way to reinforce those trust-based relationships we talked about!
We think you need these skills to ace PHS Direct New Business Consultant in Tamworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the New Business Account Manager role. We want to see how you can bring value to our team right from the start!
Showcase Your Communication Skills: Since this role requires a clear and confident telephone manner, don’t forget to demonstrate your communication skills in your written application. Use concise language and make your points clear – we love a well-structured application!
Highlight Your Sales Experience: If you've got previous telesales or call centre experience, make it shine! Share specific examples of how you've successfully identified customer needs and converted opportunities into sales. We’re all about results here at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at PHS Group Limited
✨Know Your Onboarding Process
Familiarise yourself with the onboarding process for new accounts. Be ready to discuss how you would ensure a smooth transition for clients in their first four weeks. Highlight any previous experiences where you successfully managed similar situations.
✨Showcase Your Sales Skills
Prepare examples of how you've identified upsell and cross-sell opportunities in past roles. Be specific about your strategies and the results you achieved. This will demonstrate your proactive, commercially minded approach that the role requires.
✨Build Rapport Quickly
Practice your active listening and questioning techniques. During the interview, focus on building a connection with the interviewer. Show them that you can establish trust-based relationships, which is crucial for this position.
✨Demonstrate Your Results-Driven Mindset
Be ready to discuss your past achievements in meeting KPIs and sales targets. Use quantifiable metrics to illustrate your success. This will help convey your high energy and motivation to achieve results in a fast-paced environment.
