At a Glance
- Tasks: Manage high-value customer accounts and build strong relationships to drive growth.
- Company: Join Direct365, a leading provider of essential workplace products and services.
- Benefits: Competitive salary, commission, flexible hours, and extensive employee perks.
- Other info: Enjoy a supportive environment with training opportunities and career growth.
- Why this job: Make a real impact by enhancing customer satisfaction and retention.
- Qualifications: Proven B2B account management experience and strong relationship-building skills.
The predicted salary is between 35550 - 43450 £ per year.
About The Role
- Senior Account Manager
- Skelmersdale
- Competitive Salary plus commission + Car Allowance
Are you an experienced Account Manager who enjoys building long-term customer relationships and identifying opportunities to grow existing accounts?
Direct365 are looking for a Senior Account Manager to take ownership of a portfolio of high-value customers, helping to maximise customer retention, increase customer lifetime value and introduce customers to the full range of Direct365 products and services.
This is an exciting opportunity to join a growing business where you'll play a key role in driving sustainable growth through proactive account management and customer development.
The Senior Account Manager role at Direct365 will involve
- Managing and developing a portfolio of high-value customer accounts.
- Conducting regular account reviews to identify upselling and cross-selling opportunities.
- Building strong customer relationships to improve retention and customer satisfaction.
- Managing renewals and proactively addressing customer concerns to reduce churn.
- Working closely with internal teams to deliver an outstanding customer experience and identify growth opportunities.
- The ideal candidate for a Senior Account Manager at Direct365 will have:
- Proven account management experience within a B2B environment.
- Strong relationship-building and stakeholder management skills.
- Experience managing and developing customer portfolios.
- Evidence of growing revenue through upselling and cross-selling activities.
- A customer-focused approach with a passion for delivering excellent service.
- Strong commercial awareness and negotiation skills.
- Experience managing contract renewals and retention activities.
- Excellent communication and presentation skills.
- Ability to identify and pursue growth opportunities within existing accounts.
- Strong organisational skills and the ability to manage multiple priorities.
- Desirable: Experience within facilities management, hygiene, compliance, waste or related service industries.
- Experience using CRM systems and sales pipeline management tools.
In return for your commitment and expertise, you will get
- Competitive Salary plus commission
- Monday to Friday working hours (37.5 hours per week).
- No evening or weekend working.
- 23 days holiday plus bank holidays (31 days in total)
- Virtual GP for you and your household
- Buy and sell holiday scheme
- Amazing employee discounts with major supermarkets and retailers with 'phs Perks'
- Training to expand your skills. We offer accredited ILM training through external and in-house training
- Apprenticeship opportunities
- Free Parking onsite so no parking costs
- Other benefits such as improved parental and paternity leave, a 24- hour wellbeing helpline , cycle to work scheme , pension scheme , life assurance and more...
- About Direct365
Direct365 is the central hub for essential workplace products and services for small businesses across the UK.
From healthcare and hygiene products to compliance services, washroom solutions, waste management and workplace safety equipment, Direct365 helps organisations create safer, cleaner and more efficient working environments.
As part of phs Group, you'll be joining a market-leading organisation with over 90,000 customers across the UK, Ireland and Spain, committed to delivering excellent service and helping customers succeed.
At phs Group, we are committed to creating an inclusive workplace where everyone can be themselves and thrive. We welcome applications from all backgrounds and experiences
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Senior Account Manager employer: PHS Group Limited
At phs, we are dedicated to fostering a supportive and inclusive work environment for our Washroom Service Technicians. With competitive pay, generous holiday allowances, and a range of employee benefits including training opportunities and a virtual GP service, we prioritise your well-being and professional growth. Join us in making a difference while enjoying a fulfilling career with a leading hygiene services provider in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Account Manager at PHS Group Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including PHS Group Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for PHS Group Limited:When writing your cover letter, make sure to tailor your message specifically for PHS Group Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at PHS Group Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show PHS Group Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show PHS Group Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with PHS Group Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
