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- Tasks: Schedule work for engineers and ensure efficient service delivery.
- Company: Join phs, a leader in providing professional services with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, 23 days holiday, pension, and employee discounts.
- Why this job: Be part of a dynamic team that values your organizational skills and offers career growth.
- Qualifications: Experience in planning and customer service, strong communication skills, and Microsoft knowledge required.
- Other info: Located at Golborne Enterprise Park, this is a permanent position with ongoing development opportunities.
The predicted salary is between 18625 - 26000 £ per year.
We have an exciting opportunity to join our Planning team where you will responsible for scheduling the work for a nominated group of engineers within an allocated area. You’d be providing support and ensuring that your area is serviced in the most efficient, professional way utilising the engineer’s expertise in planning their work activity.
A day in the life of a Planning Administrator at phs will involve;
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Ensuring that all work schedules are planned and completed in accordance with contractual agreed SLAs and team KPI requirements.
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Organising the workload for allocated engineers to ensure that all works are planned to achieve profitability and client satisfaction always.
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Ensuring that your allocated order book is managed in accordance with department KPI’s
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Assisting engineers to ensure workloads are completed on time
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Ensuring all business systems are kept fully updated always
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Completing all paperwork / electronic information accurately
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Excellent customer liaison and customer relations management skills
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Working closely with the customer retention Department
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Experience of working within a planning and customer service-oriented environment with the ability to deal with customers in a professional and calm manner.
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Ability to organise and priorities own workload to ensure KPIs and targets are achieved.
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Excellent communication and people skills
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Good knowledge and understanding of Microsoft Packages
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Company pension
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Employee discount, * A basic salary of £23,281
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23 days holiday plus Bank Holidays
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Pension
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Ongoing career development opportunities
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phs Perks (Partnership with Reward Gateway)
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phs Shop (Discount on household consumables)
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A 24 hour wellbeing helpline
PHS Group
Unit 117, Golborne Enterprise Park, Warrington WA3 3GR
Permanent
Planning Administrator employer: PHS Group Limited
Contact Detail:
PHS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Administrator
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the Planning Administrator role. Understanding these metrics will help you demonstrate your ability to meet and exceed expectations during the interview.
✨Tip Number 2
Highlight any previous experience you have in scheduling or planning work for teams. Be prepared to discuss specific examples of how you organized workloads effectively and ensured timely completion of tasks.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully managed customer relationships in past roles. This will be crucial since the position involves liaising with customers and ensuring their satisfaction.
✨Tip Number 4
Brush up on your Microsoft Office skills, particularly Excel, as this will likely be a key tool in managing schedules and data. Being proficient in these applications can set you apart from other candidates.
We think you need these skills to ace Planning Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Planning Administrator position. Make sure you understand the key responsibilities, such as scheduling work for engineers and managing workloads according to KPIs.
Tailor Your CV: Customize your CV to highlight relevant experience in planning and customer service. Emphasize your organizational skills and any previous roles where you managed workloads or schedules.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to liaise with customers. Mention specific examples of how you've successfully managed workloads or improved efficiency in past roles.
Highlight Technical Skills: Make sure to mention your proficiency in Microsoft Packages, as this is important for the role. If you have experience with any specific planning software, include that as well.
How to prepare for a job interview at PHS Group Limited
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Planning Administrator. Familiarize yourself with scheduling work, managing workloads, and ensuring customer satisfaction, as these are key aspects of the job.
✨Showcase Your Organizational Skills
During the interview, highlight your ability to organize and prioritize tasks effectively. Provide examples from your past experiences where you successfully managed workloads and met KPIs.
✨Demonstrate Communication Skills
Since excellent communication is crucial for this role, be prepared to discuss how you've effectively liaised with customers and team members in previous positions. Share specific instances where your communication skills made a positive impact.
✨Familiarize Yourself with Microsoft Packages
As good knowledge of Microsoft Packages is required, ensure you can discuss your proficiency with these tools. If possible, mention any relevant experience or projects where you utilized these applications to enhance your planning and organizational efforts.
