Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate service routes and support drivers for top-notch delivery and customer service.
- Company: Join phs, a leading hygiene services provider with over 120,000 customers across the UK, Spain, and Ireland.
- Benefits: Enjoy a competitive salary, no weekend work, discounts, and a 24-hour wellbeing helpline.
- Why this job: Be part of a dynamic team that values creativity and offers career development opportunities.
- Qualifications: Excellent service delivery skills and a knack for building customer relationships are essential.
- Other info: Work in an inclusive environment where you can truly be yourself.
The predicted salary is between 20400 - 28400 £ per year.
As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.
A day in the life of an Administrator at phs will involve:
- Taking responsibility for coordinating the service routes and effectively briefing and debriefing drivers to enhance delivery and customer service within the Operations Centre.
- Answering calls from service drivers, clients and Head office regarding site service.
- Acting as a link between the Service Drivers and the Operations Manager & Service Manager.
- Ensuring that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
- Preparing data for and conducting briefing and debrief sessions for service drivers.
- Ensuring that completed routes and attendance are processed in real time.
- Suggesting any improvements to the ways of working and relaying this to the Operations Centre Manager.
The ideal candidate for an Administrator role at phs will or must have:
- Provide Excellent Service Delivery
- Be able to build Customer Focus & Relationship Management
- Have People Management & Development Skills.
- Comply with Health & Safety Regulations.
- A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.
In return for your commitment and expertise, you will get:
- A salary of £25,470 (Based on a 40-hour working week Monday to Friday)
- No scheduled weekend working.
- 13 paydays per year (Every 4 weeks)
- Ongoing career development opportunities
- Discounts with retailers including o2 and F&B.
- A 24-hour wellbeing helpline
- Pension
- 23 days holiday entitlement inclusive of bank holidays. We do not work on Christmas Day.
About phs: Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations. Our businesses include: Washrooms, Healthcare, and Floorcare, Hygiene Services, Phs Direct and Direct 365 (sale of hygiene consumables), phs Greenleaf (indoor and outdoor plants), phs Teacrate, phs Besafe (workwear and laundry), phs Wastekit (baling and compacting waste) and phs Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Operations Administrator - Hygiene Operations employer: PHS Group Limited
Contact Detail:
PHS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator - Hygiene Operations
✨Tip Number 1
Familiarise yourself with the operations of phs and their service routes. Understanding how the company coordinates its services will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your communication skills, as this role requires effective briefing and debriefing of drivers. Practising clear and concise communication can set you apart, especially when discussing how you would handle various scenarios in the Operations Centre.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved issues in previous roles. This will highlight your versatility and creative thinking, which are key traits for the Operations Administrator position.
✨Tip Number 4
Network with current or former employees of phs if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the interview process.
We think you need these skills to ace Operations Administrator - Hygiene Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Administrator role. Focus on your ability to coordinate service routes, manage relationships, and deliver excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed operations or improved service delivery in previous positions.
Highlight Relevant Skills: In your application, emphasise skills such as people management, problem-solving, and your ability to work under pressure. These are crucial for the Operations Administrator position at phs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at PHS Group Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Administrator. Familiarise yourself with coordinating service routes and the importance of effective communication with drivers and management.
✨Showcase Customer Service Skills
Be prepared to discuss your experience in delivering excellent customer service. Highlight any specific examples where you've successfully managed client relationships or resolved issues.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've had to monitor progress and resolve issues. Be ready to share how you approached these challenges and what improvements you suggested in previous roles.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding their commitment to diversity and inclusion.
