Operations Administrator
Location: Balderton, Nottinghamshire, GB, NG24 3
Start Date: 2026-10-20T14:52:44
Application Deadline: 2026-11-18T16:36:04.663
Job Description
Operations Co-ordinator Newark £12.74 per hour | £26,514 per year | 40 hours per week Permanent | Monday to Friday | No scheduled weekends
As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes, your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.
The Operations Co-ordinator at phs will:
- Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre.
- Answer calls from service drivers, clients, and Head office regarding site service.
- Act as a link between the Service Drivers and the Operations Manager & Service Manager.
- Ensure work is distributed to available employees, completed according to KPIs, and processed accurately within the agreed time frames.
- Prepare data for and conduct briefing and debrief sessions for service drivers.
- Ensure that completed routes and attendance are processed in real time.
- Suggest improvements to ways of working and relay these to the Operations Centre Manager.
- Monitor service and delivery progress, resolve issues, and aim to present the best overall service to customers.
The ideal candidate will:
- Provide Excellent Service Delivery
- Build Customer Focus & Relationship Management
- Have People Management & Development Skills
- Comply with Health & Safety Regulations
- Be a versatile and creative thinker committed to resolving issues and improving service
What we offer:
- £26,514 per year
- £12.74 per hour
- 40 Hours per week
- 13 paydays per year (every 4 weeks)
- Virtual GP for you and your household
- Buy and sell holiday scheme
- Amazing employee discounts with major supermarkets and retailers via 'phs Perks'
- Training to expand your skills, including accredited ILM training
- Apprenticeship opportunities
- 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme (pro-rata for part-time colleagues)
- Free Parking onsite
- Additional benefits: parental and paternity leave, wellbeing helpline, cycle to work scheme, pension, life assurance, and more
About phs
Founded in 1963, phs is a leading provider of Hygiene Services in the UK, Spain, and Ireland, with over 90,000 customers across 300,000 locations. Our services include Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekit, and Compliance. We pride ourselves on a diverse and inclusive workforce, ensuring all staff can bring their true selves to work without fear of discrimination.
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Operations Administrator employer: PHS Group Limited
At phs Compliance, we are dedicated to fostering a supportive and inclusive work environment for our Electrical Test and Inspection Engineers. With competitive salaries, uncapped bonuses, and a comprehensive benefits package including a company vehicle and ongoing career development opportunities, we empower our employees to thrive both personally and professionally. Join us in the Inverness area and be part of a market-leading company that values your expertise and commitment while providing a pathway for meaningful growth.
