At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive performance.
- Company: Join phs Group, a fast-paced commercial environment with a focus on teamwork.
- Benefits: Competitive salary, bonus opportunities, and a supportive work culture.
- Other info: Full-time role with weekdays only, perfect for work-life balance.
- Why this job: Shape the future of customer support while developing your leadership skills.
- Qualifications: Confident leader with experience in team coordination and performance management.
The predicted salary is between 35000 - 37000 £ per year.
About The Role
Location: Caerphilly
Salary: £35,000–£37,000 + bonus
Hours: Full-time, Permanent (Weekdays only)
Are you a confident, energetic leader who thrives in a fast-paced commercial environment? Do you enjoy bringing people together, driving performance, and delivering exceptional customer experiences? If so, this could be the perfect next step for you.
phs Group is looking for a Team Leader for Key Support Services to lead our Local Account Managers (LAMs) and Internal Account Executives (IAEs). This is a fantastic opportunity to shape how our field and office teams work together, ensuring customers receive the very best support.
As Team Leader, you will coordinate field-based LAM activity, support new business generation through the IAE team, and work closely with Heads of Sector to ensure a seamless, joined-up approach across the Key Accounts function. You’ll be the driving force behind resource planning, performance management, and continuous improvement — ensuring our teams are aligned, efficient, and delivering outstanding service.
Key Responsibilities
- Coordinate LAM resource to support field surveys, ensuring efficient scheduling across key business hubs.
- Work with Heads of Sector and Account Managers to plan and deliver field support where needed.
