At a Glance
- Tasks: Coordinate daily service routes and ensure exceptional customer service.
- Company: Join phs Group, a leading provider of Hygiene Services in the UK.
- Benefits: Competitive salary, 23 days holiday, discounts, and ongoing career development.
- Other info: Dynamic team environment with a commitment to inclusivity and personal growth.
- Why this job: Be at the heart of customer experience and make a real impact.
- Qualifications: Experience in operations or customer service, strong communication skills.
The predicted salary is between 32833 - 32833 £ per year.
We are looking for a proactive and customer-focused Operations Coordinator to play a key role in delivering outstanding service from our Hayes depot. This is a fast-paced, hands-on operations role where you will be at the heart of the customer experience—coordinating service delivery, supporting drivers, managing data, and ensuring we consistently exceed customer expectations. You'll work closely with both internal teams and customers, using insight and initiative to keep our operation running smoothly.
What You'll Be Doing
- Coordinate daily service routes to ensure efficient delivery and exceptional customer service.
- Brief and debrief drivers, ensuring clear communication and a strong focus on customer outcomes.
- Act as the central point of contact between drivers, managers, and customers.
- Manage and resolve customer queries and complaints quickly, professionally, and effectively.
- Use Salesforce CRM to accurately capture, update and manage customer and operational data.
- Analyse service data using spreadsheets (Excel) to identify trends, risks, and opportunities for improvement.
- Monitor service performance against KPIs and take proactive action to maintain high standards.
- Ensure all route activity, attendance, and service updates are recorded in real time.
- Identify recurring issues and support continuous improvement across the operation.
- Contribute ideas and improvements to enhance customer service and operational efficiency.
What We're Looking For
We're seeking someone who thrives in a busy operational environment and is passionate about delivering a great customer experience.
Key skills and experience:
- Proven experience in an operational, coordination, or customer service role.
- Strong customer focus with a commitment to delivering outstanding service.
- Experience using Salesforce CRM (or similar systems).
- High level of competence in Excel/spreadsheets, including data capture and analysis.
- Excellent communication skills, with confidence in dealing with customers and internal teams.
- Strong problem-solving ability and a calm, professional approach under pressure.
- Ability to manage multiple priorities in a fast-paced environment.
- A team player who understands the importance of reliability and collaboration.
In return for your commitment and expertise, you will get:
- A salary of £28,253 (based on a 40-hour working week, Monday to Friday).
- No scheduled weekend working.
- 13 paydays per year (every 4 weeks).
- Ongoing career development opportunities.
- Discounts with retailers including O2 and food & beverage brands.
- A 24-hour wellbeing helpline.
- Pension.
- 23 days holiday plus bank holidays.
About phs: phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland, with over 120,000 customers across 300,000 locations. Our businesses include: Washrooms, Healthcare, Floorcare, Hygiene Services, phs Direct and Direct 365 (sale of hygiene consumables), phs Greenleaf (indoor and outdoor plants), phs Teacrate, phs Besafe (workwear and laundry), phs Wastekit (baling and compacting waste) and phs Compliance. At phs, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Operations Supervisor Office in Hayes employer: PHS Group Limited
At phs Group, we are dedicated to fostering a dynamic and inclusive work environment where our employees can thrive. As an Operations Supervisor in Hayes, you will benefit from a supportive culture that prioritises career development, offers competitive pay, and ensures a healthy work-life balance with no weekend shifts. Join us to be part of a leading hygiene services provider that values your contributions and encourages continuous improvement in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor Office in Hayes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PHS Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PHS Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Supervisor Office in Hayes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PHS Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at PHS Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PHS Group Limited!
How to prepare for a job interview at PHS Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
