At a Glance
- Tasks: Manage customer cases and resolve issues through various channels.
- Company: Join a dynamic team at phs Group in Caerphilly.
- Benefits: Enjoy a competitive salary, bonuses, and excellent benefits.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Make a real impact on customer experiences and business success.
- Qualifications: Experience in customer relations and a passion for service.
The predicted salary is between 25710 - 25710 £ per year.
About The Role Customer Relations Consultant – Caerphilly Full time position, excellent benefits, salary of £25,710 plus bonus We're seeking an experienced, skilled and enthusiastic individual to join our Customer Relations Team at our Head Office in Caerphilly.
As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently.
Your key responsibilities will include: Managing a portfolio of customer cases via various channels (telephone, email, letter) Collaborating with Telephone and Field Customer Account Managers to deliver exceptional customer service.
Ensuring first-time resolution for customer issues to meet and exceed their expectations.
Supporting the retention of business by delivering high-quality support to customers.
This opportunity offers a fantastic opportunity to make a real impact on our customers' experiences and contribute to the success the phs Group.
If you're passionate about providing outstanding customer service, and have extensive Customer Relations experience, we'd love to hear from you!
Your role as a Customer Relations Consultant at phs
Group: Identify customer requirements accurately, fulfil promises of "1st time resolution", and aim to support business growth and retention.
Proactively solve problems, deliver excellent service to customers and internal ...
