At a Glance
- Tasks: Deliver exceptional customer service and manage queries efficiently.
- Company: Join PHS Besafe, a supportive and customer-focused team.
- Benefits: Competitive salary, 23 days leave, online GP service, and career development.
- Other info: Enjoy a positive workplace culture that values diversity and inclusion.
- Why this job: Make a real impact by enhancing customer relationships in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 25174 - 25174 £ per year.
About The Role
- Customer Support Coordinator (maternity cover) Monday - Thursday , Friday
- PHS Besafe, Tipton
- Fixed Term Contract
- Annual Salary -
About the Role
PHS Besafe has an exciting opportunity for a
Customer Support Coordinator to join our team in Tipton on a fixed term contract .
In this customer-focused role, you will be responsible for delivering an exceptional service experience across our Besafe customer base, supporting the effective management of contracts and ensuring customer queries are resolved efficiently.
Acting as a key link between our customers, Sales and Operations teams, you will help build strong customer relationships, enhance service delivery, and support business retention.
This is an excellent opportunity for an organised and proactive individual who enjoys problem-solving, building relationships, and working in a fast-paced environment.
Key Responsibilities
- Manage incoming and outgoing customer queries, ensuring timely and effective resolution.
- Identify customer concerns and escalating issues, referring them to the appropriate team where required.
- Build and maintain positive customer relationships to support retention and satisfaction.
- Develop a strong understanding of PHS Besafe products and services.
- Support the implementation and management of PDA barcode notices.
- Ensure customers and colleagues are kept informed of actions taken and next steps.
- Liaise closely with Besafe Operations to ensure a seamless customer experience.
- Promote a proactive approach to resolving customer issues and enquiries.
- Follow company policies and procedures at all times.
- Produce reports and provide product information when required.
- Work effectively under pressure and meet agreed deadlines.
- Support systems and processes relating to installations and uplift activities.
- Carry out additional duties and projects as directed by management.
About You
We're looking for someone who enjoys providing excellent customer service and thrives in a collaborative team environment.
Essential Skills and Experience
- Previous customer service or customer care experience.
- Strong organisational and administrative skills.
- Excellent verbal and written communication skills.
- Ability to work methodically and logically.
- Strong problem-solving skills with a proactive approach.
- Ability to build relationships and communicate effectively with people at all levels.
- Confidence in learning and using new systems.
- Highly self-motivated with a positive attitude.
- Good IT skills and experience using Microsoft Office applications.
- What You'll Receive
In return for your commitment and expertise, you'll benefit from
- Annual salary £25,174.50
- 23 days annual leave including Bank Holidays
- Online GP service for you and your family
- Pension scheme
- Ongoing career development opportunities
- Accredited ILM management training, both in-house and externally
- Holiday Buy and Sell Scheme (following six months' service)
- Savings of up to £1,000 per year through PHS Perks, offering discounts with major retailers and supermarkets
- 24-hour wellbeing helpline
- Comprehensive training and ongoing support
- Free onsite parking
Why Join PHS Besafe?
At PHS Besafe, you'll be joining a supportive, customer-focused business that values teamwork, development and continuous improvement.
We are committed to helping our colleagues succeed by providing excellent training, career development opportunities and a positive working environment where everyone can thrive.
About phs Group
Founded in 1963, phs Group is a leading provider of hygiene, safety and workplace services across the UK, Ireland and Spain.
We support thousands of businesses through our specialist divisions, including Washrooms, Healthcare, Floorcare, phs Direct, Direct365, Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs, diversity and inclusion are at the heart of our culture.
We are committed to creating a workplace where everyone feels valued, respected and empowered to be themselves.
We welcome applications from all backgrounds and celebrate the unique contributions that make our teams stronger.
If you're passionate about delivering outstanding customer service and are looking for your next opportunity on a fixed term contract, we'd love to hear from you. Apply today!
Customer Support Coordinator (maternity cover) in Tipton employer: PHS Group Limited Careers
At phs Compliance, we offer an exceptional work environment for Electricians in Stevenage, where your expertise is valued and rewarded. With a competitive salary, uncapped bonuses, and comprehensive benefits including a company vehicle for personal use, we prioritise employee well-being and career development. Join our diverse team and enjoy ongoing training opportunities while contributing to a market-leading company dedicated to excellence in electrical testing and inspection.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator (maternity cover) in Tipton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like PHS Group Limited Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like PHS Group Limited Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Coordinator (maternity cover) in Tipton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to PHS Group Limited Careers.
How to prepare for a job interview at PHS Group Limited Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in PHS Group Limited Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services PHS Group Limited Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
