At a Glance
- Tasks: Coordinate service routes and support drivers to enhance delivery and customer service.
- Company: Join phs, a leading provider of Hygiene Services with a diverse workforce.
- Benefits: Earn £26,514 per year, enjoy flexible holidays, and access amazing employee discounts.
- Other info: Enjoy training opportunities and a supportive work environment with excellent career growth.
- Why this job: Be a key player in operations and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 26514 - 26514 £ per year.
As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.
The Operations Administrator at phs will:
- Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre.
- Answer calls from service drivers, clients and Head office regarding site service.
- Act as a link between the Service Drivers and the Operations Manager & Service Manager.
- Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
- Prepare data for and conduct briefing and debrief sessions for service drivers.
- Ensure that completed routes and attendance are processed in real time.
- Suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.
The ideal candidate for an Operations Administrator at phs will:
- Provide Excellent Service Delivery
- Be able to build Customer Focus & Relationship Management
- Have People Management & Development Skills.
- Comply with Health & Safety Regulations.
- Be a versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.
In return for your commitment and expertise, you will get:
- £26,514 per year (works out at £12.75 per hour)
- 20 hours a week
- 13 paydays per year (every 4 weeks)
- Virtual GP for you and your household
- Buy and sell holiday scheme
- Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
- Training to expand your skills, including accredited ILM training through external and in-house training
- Apprenticeship opportunities
- 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme (pro rata for part-time colleagues)
- Free Parking onsite
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
About phs: Phs was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Operations Administrator in Newark employer: phs Group Careers
At phs Group, we pride ourselves on being an excellent employer, offering our Electricians a competitive salary and a supportive work environment in the Hayes area. With flexible start times, comprehensive tools and equipment provided, and opportunities for career development through ILM certified courses, we ensure our employees feel valued and empowered. Join us to enjoy a fulfilling role that balances job satisfaction with a commitment to customer care and professional growth.
