Business Operations Administrator in Newcastle upon Tyne

About the Role

We’re looking for a Business Operations Administrator. This role is a key part of the Business Support function, responsible for ensuring the smooth day to day running of the Newcastle office while providing high quality administrative HR support across the Practice. The position plays an important role in supporting colleagues, enhancing the employee experience, and maintaining efficient processes across office operations, recruitment, onboarding, and general administration. It is a varied, people focused role that requires strong organisation, attention to detail, and the ability to manage multiple priorities.

Job Requirements

• Proactive and enthusiastic, with a genuine desire to understand the business, get involved and support colleagues.
• Able to work independently, using initiative to manage tasks, as well as collaborate effectively within a team.
• Clear, confident communicator, able to build positive relationships with colleagues, clients, and external contacts.
• Calm, composed, and solutions focused when managing competing priorities.
• Highly reliable, flexible, and adaptable to changing demands and situations.
• Well organised, with excellent time management skills and the ability to prioritise tasks effectively.
• Strong attention to detail, ensuring accuracy and consistency in all work.

Job Responsibilities

• Oversee the day-to-day running of the Newcastle office, ensuring a professional, welcoming, and well maintained environment.
• Manage office supplies, equipment, services, and facilities contracts.
• Act as the primary point of contact for office related queries, issues, and visitor processes.
• Provide comprehensive general administrative support, including document management, supplier liaison, correspondence, diary coordination, and ordering equipment.
• Develop and maintain efficient administrative systems (e.g., record management, filing systems, and process improvements).
• Support the coordination of meetings, including room bookings, preparing materials, and arranging catering where required.
• Maintain accurate records and ensure documentation is up to date and compliant with company processes.
• Provide HR administrative support, including onboarding coordination, preparing documentation, maintaining employee records, and supporting HR systems.
• Support the onboarding experience for new starters across all offices, ensuring consistency and a positive experience.
• Assist with HR system updates, ensuring employee data is accurate, up to date, and handled confidentially.
• Support recruitment activities.
• Plan and organise colleague events across offices, working with the wider Business Support team to align activities across locations.
• Coordinate company wide and office events, including conferences, Annual Staff Meetings, Summer Socials, and Christmas parties.
• Support the delivery of the company’s social value agenda where required.
• Lead on contract administration, ensuring documentation is accurate, up to date, and properly recorded.
• Provide administrative support to architectural teams, assisting with project-related documentation and coordination where required.

Benefits

• Flexible working
• 25 days holiday plus bank holiday
• Christmas shutdown
• Professional fees paid
• Health and wellbeing scheme
• Profit share scheme

Diversity and Inclusion

At P+HS, our commitment to enhancing lives extends to our people. We are dedicated to fostering a workplace where everyone feels valued, respected, and empowered to thrive. We actively welcome applications from individuals of all backgrounds, experiences, and identities, including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and socioeconomic status. We aim to create a welcoming, fair, and supportive interview process. Please let us know if you have any requirements or adjustments – we’re happy to accommodate. Research shows that women, disabled people, LGBTQ+ individuals, neurodiverse people, and those from ethnic minority backgrounds often hesitate to apply unless they meet 100% of the criteria. At P&HS, we value potential and attitude as much as experience. If you meet around 80% of the criteria and are excited about this opportunity, we encourage you to apply.