Marketing Communications Manager in London

At Phrase, we help open the door to global business by providing the world’s leading Language Intelligence Platform. The Phrase Platform combines AI, agentic orchestration, and a headless, API-first architecture in one composable system. Beyond translation, it orchestrates and adapts content to culture, audience, channel, brand voice, and intended outcome in any language, for every audience. It applies the context that makes content perform in every market: quality standards, glossaries, prior translations, and cultural nuance. Every team, in every region, can ship content that is on-brand, on-point, and ready for any audience.

Phrase gives enterprises the intelligence to automate workflows, the freedom to connect their own tools and engines, and the control to govern global content at scale. With a global team based in our offices, and remote colleagues across Europe, the UK, the US, and the APAC region, Phrase offers an international environment built on collaboration, innovation, and shared purpose.

The Marketing Communications Manager keeps Phrase visible and credible across its owned channels, sitting within the Global Communications team and reporting into the Director of Global Communications. This is a hands-on role delivering Phrase’s social, webinar, review, and academic programs day to day, from LinkedIn community building to webinar logistics and academic partner relationships. You’ll work closely with product marketing, regional marketing, and other stakeholders across the business to ship these programs efficiently and to a high standard. The role calls for someone who can juggle competing priorities, use sound judgment about where their time has the greatest impact, and pair confident use of AI tools with strong editorial judgment to keep Phrase’s communications accurate and engaging.

What you’ll be responsible for:

• Manage and grow Phrase’s corporate social media presence across LinkedIn, YouTube, Instagram, and Facebook, with LinkedIn as the primary channel.
• Evaluate emerging platforms such as Reddit, Threads, and TikTok, and recommend where Phrase should invest next.
• Build and maintain the social content calendar in line with company news, product updates, campaigns, events, customer stories, and thought leadership.
• Grow participation in Phrase’s employee advocacy program by equipping colleagues with relevant, shareable content.
• Manage Phrase’s Academic Program end to end, including partner onboarding, license administration, and ongoing communications with participating institutions.
• Build relationships with academic partners and identify opportunities to extend Phrase’s visibility through their networks.
• Manage Phrase’s presence across priority review platforms and awards programs to strengthen third-party credibility.
• Support the planning and delivery of Phrase’s webinar program in partnership with the Director of Global Communications, product marketing, and regional marketing teams, coordinating logistics, speaker preparation, and promotion.
• Maintain communications-led website content, including news, editorials, customer proof, and event pages.
• Manage distribution of the “In Other Words” podcast across owned channels and run regular customer and prospect newsletters in HubSpot.
• Monitor performance across social, webinar, review, and newsletter channels, using the data to continuously optimize content, formats, and distribution.
• Use AI tools across research, content development, repurposing, analysis, and reporting, with strong editorial oversight, and identify opportunities to bring more automation into the team’s ways of working.

What you need:

• 5+ years of experience in global marketing communications, corporate communications, or a related role, ideally within an international B2B environment.
• A strong track record delivering communications programs and managing social media across international audiences.
• Proven experience building and nurturing professional communities on LinkedIn, using platform features to drive engagement and growth.
• A strong analytical mindset, with experience using performance data to optimize communications programs and inform future activity.
• Excellent written and verbal communication skills, at native level English.
• Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-moving global environment.
• Experience within SaaS, enterprise technology, or another B2B technology environment (desirable).
• A bachelor’s degree in Marketing, Communications, or a related discipline, or equivalent professional experience.
• Understanding of emerging AI search and discovery practices (desirable).

Our current tech stack in this role:

• HubSpot or comparable marketing automation platform
• Social media management and analytics tools
• Canva or similar content creation tools
• Content management systems, ideally WordPress
• Generative AI tools for communications and content production
• Figma or equivalent (desirable)
• Webinar and virtual event platforms, e.g. Zoom (desirable)
• Video editing software, e.g. Descript (desirable)
• Online review platforms such as G2 (desirable)

What you’ll get:

• Work experience in a successful and growing global SaaS company
• Be part of an international team in Europe, APAC, and the Americas
• Expert colleagues in their field who are determined to build the best localization platform on the market, creating a world where language never limits opportunity
• An agile work environment, where it is encouraged to take smart risks
• Take part in a culture full of trust, support and loyalty, where respectful and open feedback is valued, and diversity is fully embraced
• A positive, open-minded, and innovative atmosphere
• Support in your professional development and personal career goals

What’s on top:

• 4 Company holidays additional to your regular holidays (1 day per quarter where the entire company is off to celebrate our achievements).
• In addition, the company also provides employees with a Christmas break to allow you to spend time with family and friends without use of your vacation allocation.
• Your birthday is off because it is important to celebrate you as well.
• 2 Giveback days where you can support the local community, volunteer, and/or participate in charity events and activities.
• Professional and extensive onboarding.
• Additional local benefits depending on the entity you’re hired at, just ask your Talent Acquisition Partner.

Phrase is committed to ensuring equal pay for equal work and work of equal value between women and men. Our aim is that our workforce will be truly representative of all sections of society and that each worker feels respected and able to give their best. This systematic approach ensures fair pay regardless of who performs the work. We welcome applications from all qualified candidates regardless of their sex, race or ethnicity, disability, religion/belief, sexual orientation, gender identity or age. We value and welcome different perspectives, experiences and backgrounds as we believe that these differences make our team even stronger on our mission of opening the door to global business by giving everybody access to the content they need in the language they speak.