Phrase is seeking a Global Head of Customer Success to own the global CS strategy, drive retention and growth, and lead a worldwide team of CS managers and leaders. You will partner with Sales, Product, and Marketing to set the budget, KPIs, and operating model that runs the function, and you will report to the executive team.
You will own relationships with major global accounts, define the global retention targets, and build a data-driven culture.
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Global Head of Customer Success — Strategy & Scale Leader employer: Phrase
Phrase is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for innovative minds in the B2B SaaS space. With a strong emphasis on employee growth, we offer ample opportunities for professional development and creative expression, all while working in a vibrant location that inspires creativity and teamwork. Join us to lead impactful content strategies and be part of a forward-thinking team dedicated to excellence.
