Phrase is seeking a Global Head of Customer Success to set strategy and lead a worldwide CS organization. You’ll own retention, growth, and the operating model, with budget responsibility and direct accountability to the executive team.
You'll build and lead managers across regions, foster a customer-centric culture, and collaborate with Sales, Product, and Marketing to drive expansion. This role suits a leader who has scaled CS in a global SaaS environment.
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Global Head of Customer Success: Strategy & Growth employer: Phrase
Phrase is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for innovative minds in the B2B SaaS space. With a strong emphasis on employee growth, we offer ample opportunities for professional development and creative expression, all while working in a vibrant location that inspires creativity and teamwork. Join us to lead impactful content strategies and be part of a forward-thinking team dedicated to excellence.
