People Operations and Experience Partner in City of London

At Phrase, we help open the door to global business by providing the world’s most comprehensive localization platform. We’re transforming language technology with our AI platform to give people the content they need, in the language they speak. Whether it’s for digital products like an app or website, marketing comms, legal literature, internal comms or customer service messaging, Phrase ensures that content always hits its mark by being on brand, consistent, and culturally resonant.

With a global team working from our offices in Hamburg and Prague—or from home across Europe, the UK, the US, and the APAC region—we help organizations like Uber, Shopify, Puma, Snowflake, Volkswagen and thousands of others engage their customers at scale to accelerate growth.

As a People Operations and Experience Partner, you will be at the heart of ensuring a seamless employee experience for our remote employees across the UK and Ireland while driving efficient People Operations. This part‑time role (20 hours per week) is designed for a proactive and detail‑oriented professional who thrives in a fast‑paced SaaS environment. You will oversee HR compliance, payroll processes, employee experience and people operations, ensuring a productive and positive workplace experience. This position requires a hands‑on, people‑first approach and the ability to work closely with stakeholders across the organization.

What you’ll be responsible for:

• Acting as a trusted advisor to employees and management on all People Operations related matters across the UK and Ireland.
• Ensuring compliance with UK & Irish employment laws, payroll processes, and HR best practices.
• Managing People operations, policies, and procedures across multiple HR systems.
• Organising employee engagement initiatives, including events and wellbeing activities.
• Overseeing payroll administration and benefits programs in accordance with UK and Irish labor regulations.
• Managing relationships with external providers, including payroll and benefits vendors.
• Supporting workforce planning, on‑boarding, and off‑boarding processes.
• Handling employee relations cases and conflict resolution with a solutions‑oriented mindset.
• Analyzing HR data to provide insights and drive informed decision‑making.

What you need:

• 2-3 years of experience in people operations or a similar role in the UK.
• Solid knowledge of UK and Irish labor law, payroll, and HR compliance.
• Business level fluency in English.
• Experience with HR systems (Personio experience is a plus).
• Proven experience in payroll preparation for external processing.
• Strong organizational and project management skills, with attention to detail.
• Excellent interpersonal and communication skills, with the ability to build relationships at all levels.
• Ability to work independently in a fast‑paced, international environment.
• Fully remote workplace.

Our current tech stack in this role:

• Slack (Internal communications)
• Microsoft Office & Google Workspace
• HR analytics and payroll software

What you’ll get:

• Work experience in a successful and growing global SaaS company.
• Be part of an international team of 300+ in Europe, APAC, and the Americas.
• Expert colleagues in their field who are determined to build the best localization platform on the market, creating a world where language never limits opportunity.
• An agile work environment, where it is encouraged to take smart risks.
• Take part in a culture full of trust, support and loyalty, where respectful and open feedback is valued, and diversity is fully embraced.
• A positive, open‑minded, and innovative atmosphere.
• Support in your professional development and personal career goals.

What's on top:

• 4 Company holidays additional to your regular holidays (1 day per quarter where the entire company is off to celebrate our achievements).
• In addition, the company also provides employees with a Christmas break to allow you to spend time with family and friends without use of your vacation allocation.
• Your birthday is off because it is important to celebrate you as well.
• 2 Giveback days where you can support the local community, volunteer, and/or participate in charity events and activities.
• Professional and extensive onboarding.
• Learning & development through Phrase learning and a dedicated ChatGPT Plus user license.
• Additional local benefits depending on the entity you’re hired at, just ask your Talent Acquisition Partner.

At Phrase we believe in the critical importance of diversity in all its forms and intersectionalities, and are committed to ensuring that the people we interview reflect this diversity. We therefore strongly encourage people of any identity to apply for our exciting career opportunities. We have taken an active decision to make our work environment inclusive every day, starting at the very beginning of your Phrase experience. We value and welcome different perspectives, experiences and backgrounds as we believe that these differences make our team even stronger on our mission of opening the door to global business by giving everybody access to the content they need in the language they speak.