Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support via email, chat, and phone for our diverse customer base.
- Company: Join team.blue, a leading digital enabler with a focus on innovation and customer success.
- Benefits: Enjoy remote work options, enhanced holiday schemes, and a birthday bonus.
- Why this job: Be part of a supportive team that values diversity and empowers you to grow.
- Qualifications: Experience with cPanel, WordPress, Linux, and strong troubleshooting skills required.
- Other info: Flexible 12-hour shifts with opportunities for career advancement in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Company Overview:
team.blue was established in June 2019 through the merger of leading regional hosting providers: Combell Group, Register Group, and TransIP Group. We are the most trusted digital enabler and an ecosystem of successful brands dedicated to helping customers succeed online. Serving over 3.3 million customers across Europe and the UK, team.blue employs more than 3,600 experts. Our mission is to shape technology and empower businesses with innovative digital services.
Culture and Values:
- Come as you are: Diversity & Inclusion are central to our core. We prioritize respect, openness, and trusted collaboration above technical competence. We maintain a diverse and inclusive culture and a relaxed, collaborative atmosphere.
- Sustainability: Our commitment to caring for the environment and each other drives our actions. Our ongoing ESG efforts and ambitious sustainability goals are detailed in our latest impact report on our website.
Why Choose Team.Blue Internet Services UK Limited?
We support our team members to achieve more, enabling us to better support our customers. We offer motivational, coach‑style leadership and employee perks, including an enhanced holiday scheme and a birthday bonus.
What We Do:
- We simplify online success for our customers by providing 5‑star rated web hosting services.
- Keeping our products accessible and industry‑leading.
- Offering a diverse range of products to facilitate customer growth.
- Being customer‑obsessed, offering multi‑channel exceptional support.
Our Core Values:
- We put our customers at the heart of everything we do.
- We’re stronger together and trust each other to do the right thing.
- We tell it like it is, maintaining open doors and minds.
- We treat each other with respect and regard.
- We’re always thinking ’what’s next?’
Job Description:
We are seeking a Technical Customer Support Specialist with a strong interest in technology and customer service to join our support team, serving group brands including Catalyst2, UKDedicated, and GURU. You will utilize your cPanel, WordPress, and Linux skills to provide a 5‑star rated support experience. This role is available as completely remote (UK‑based) or based in one of our offices in Hemel Hempstead, Worcester, or Reading.
Key Responsibilities:
- Providing customer support via email/tickets, live chat, and telephone.
- Handling service monitoring alerts.
- Assisting other teams with technical tasks, system administration, and service provisioning.
Required Skills & Experience:
- Web hosting skills utilizing cPanel, WHM, or Plesk.
- History of working with WordPress.
- Strong understanding of a broad spectrum of internet technologies, from Domains & DNS to SMTP.
- Experience administering Linux using CLI (Command Line Interface).
- Strong troubleshooting skills.
Key Competencies:
- Excellent spoken and written English communication skills.
- Positive attitude combined with perseverance.
- An inquisitive and positive mindset with strong motivation.
- Ability to problem solve under pressure.
- Resilient & confident approach to problem solving.
- Adaptable, flexible, and quick thinker with attention to detail.
Advantageous Skills:
- CloudLinux.
- Windows server and IIS administration.
- PHP or similar language experience.
- Magento administration.
Working Hours:
Our operations run 24x7. These are shift‑based roles utilizing a 4/4 shift pattern (4 days on, 4 days off) with a 12-hour shift schedule.
Right to Work:
Candidates must be prepared to provide proof of eligibility to work in the UK. We are unable to support relocation packages or sponsorship visas.
Technical Customer Support Specialist / 1 day ago in Worcester employer: Php-Jobs
Contact Detail:
Php-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Specialist / 1 day ago in Worcester
✨Tip Number 1
Get to know the company! Before your interview, dive into team.blue's mission and values. Understanding their focus on customer obsession and collaboration will help you align your answers with what they care about.
✨Tip Number 2
Show off your tech skills! Be ready to discuss your experience with cPanel, WordPress, and Linux. Prepare some examples of how you've solved technical issues in the past to demonstrate your troubleshooting prowess.
✨Tip Number 3
Practice your communication skills! Since you'll be providing support via email, chat, and phone, make sure you can explain complex tech concepts in simple terms. Role-play with a friend to get comfortable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at team.blue. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Customer Support Specialist / 1 day ago in Worcester
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! Mention any relevant experience with cPanel, WordPress, or Linux, and how these skills can help us provide that 5-star support experience we pride ourselves on.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your customer service experience and technical skills that align with what we're looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Php-Jobs
✨Know Your Tech Inside Out
Make sure you brush up on your cPanel, WordPress, and Linux skills before the interview. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for a customer. Prepare to share specific stories that highlight your problem-solving abilities and how you handle pressure while maintaining a positive attitude.
✨Embrace Team Spirit
team.blue values collaboration and respect, so be prepared to discuss how you work well in a team. Think of instances where you've contributed to a group project or helped a colleague out. This will demonstrate that you align with their culture of teamwork and trust.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or their approach to sustainability. This shows your genuine interest in the company and helps you determine if it’s the right fit for you.
