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For Companies At a Glance
- Tasks: Lead technical pre-sales relationships and drive innovative solutions for customers.
- Company: Join Twilio, a leader in redefining communications with a remote-first culture.
- Benefits: Competitive pay, generous time off, healthcare, and retirement savings.
- Why this job: Make a global impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: 8+ years in pre-sales or 10+ years in technical support with customer-facing experience.
- Other info: Remote role based in the UK with opportunities for travel and mentorship.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are
At Twilio, we are defining the future of communications. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers globally to create personalized customer experiences. We operate remote-first, fostering a strong culture of connection and global inclusion, ensuring every team member makes a global impact daily. We utilize Artificial Intelligence (AI) technologies in conjunction with recruiting professionals to maintain an efficient, fair, and transparent hiring process.
About the Role
Join Twilio's EMEA team as a Presales Engineer, focusing on New Business and Strategic segments. This critical sales role enables customers to build the future of communications by securing the Technical Win and ensuring the best Product Fit. Presale Engineers lead the technical pre-sales relationship, driving technical discovery, proposing technical architectures, demonstrating products, anticipating concerns, and offering creative solutions. You will build customer trust in Twilio's solutions. This role requires autonomy, driving the technical aspects of most opportunities independently. You will also provide leadership and deal support within the Presale Engineer organization, participating in architectural decisions, coordinating with Twilio product teams, and driving the design and execution of medium to large projects.
Responsibilities
- Partner with Account Executives to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept (PoC), RFP responses, design documentation, technical presentations, and enablement sessions.
- Lead the technical and product sale, recommending best-practice solutions and guiding customers on utilizing Twilio's APIs to achieve success.
- Act as a trusted advisor by leading technical discovery to understand customer pains, designing, demonstrating, and presenting innovative solutions that solve business challenges.
- Build and present highly interactive, complex, and engaging product demonstrations showcasing Twilio's Communications Products capabilities.
- Form strong customer relationships with both technical and nontechnical stakeholders.
- Be a hands-on, high-energy, passionate, and creative problem solver, capable of leading others to success.
- Identify and solve problems proactively for customers and within the organization.
- Contribute to the broader Twilio Presale Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
- Mentor less experienced Presale Engineers.
Qualifications
Required:
- 8+ years of pre-sales experience selling complex, technical products, OR 10+ years of professional experience supporting technical products coupled with customer-facing experience (delivery or consulting).
- Excellent communication and presentation skills; ability to gain audience confidence and communicate complex topics to multiple levels of audience (engaging storyteller).
- Ability to deeply understand a customer's communications needs and guide them toward a technical solution.
- Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular).
- Experience building with REST APIs.
- Previous experience in Telecom, SIP, Contact Center, or Security.
- Experience with sales methodologies.
- Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
Desired:
- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
- Experience working with customers in UK, Ireland, and the Nordics.
Location & Travel
This role is remote and based in the UK. Approximately 25% travel is anticipated for in-person connection with customers and colleagues.
What We Offer
Twilio offers competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program. We empower employees to build positive change in their communities by supporting volunteering and donation efforts.
Presales Engineer, EMEA (Remote, UK Based) / 10 hours ago in London employer: Php-Jobs
Contact Detail:
Php-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer, EMEA (Remote, UK Based) / 10 hours ago in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Presales Engineer role.
✨Tip Number 2
Practice your pitch! You’ll want to be able to showcase your technical skills and how they align with Twilio's solutions. We suggest doing mock interviews with friends or mentors to get comfortable with the questions you might face.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss past experiences where you’ve tackled complex challenges. We love hearing about creative solutions, so have some examples up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make an impact in the communications space.
We think you need these skills to ace Presales Engineer, EMEA (Remote, UK Based) / 10 hours ago in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Presales Engineer role. Highlight your relevant experience in pre-sales and technical solutions, and don’t forget to mention any specific skills that match the job description.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent communication abilities. Use clear and engaging language in your application to reflect how you can convey complex topics effectively.
Highlight Technical Expertise: Don’t shy away from showcasing your technical background! Mention your experience with APIs, software development, and any relevant technologies. This will help us see how you can contribute to our innovative solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Php-Jobs
✨Know Your Tech Inside Out
As a Presales Engineer, you'll need to demonstrate a solid understanding of Twilio's products and how they fit into customer needs. Brush up on the technical aspects of the APIs and any relevant programming languages like Java or Python. Be ready to discuss how you've used these technologies in past roles.
✨Master the Art of Storytelling
Your ability to communicate complex topics clearly is crucial. Prepare engaging stories that showcase your experience in solving customer problems with technical solutions. Think about how you can present your past successes in a way that resonates with both technical and non-technical stakeholders.
✨Practice Your Demos
Since you'll be leading product demonstrations, practice makes perfect! Create a mock demo of Twilio's capabilities tailored to a specific customer scenario. This will not only help you refine your presentation skills but also boost your confidence during the actual interview.
✨Build Rapport with Interviewers
Establishing a connection with your interviewers can set you apart. Show genuine interest in their work and the company culture. Ask insightful questions about Twilio's approach to customer relationships and how the Presales Engineer role contributes to their mission.
