At a Glance
- Tasks: Coordinate service operations and manage customer enquiries in a fast-paced environment.
- Company: Join Photuris, a leader in fire detection and security solutions since 2005.
- Benefits: Enjoy 23 days holiday, flexible hours, and a birthday off!
- Other info: Great career growth opportunities in a supportive and collaborative environment.
- Why this job: Be at the heart of a dynamic team making a real difference in safety.
- Qualifications: Strong admin skills and excellent communication are key; experience preferred but not essential.
The predicted salary is between 26227 - 26227 £ per year.
Established in 2005, Photuris has been delivering top-quality fire detection, suppression, and security solutions.
Using advanced technologies, we exceed client expectations and provide peace of mind with tailored solutions for both businesses and homeowners.
Our services are designed to ensure regulatory compliance, exceptional service, and prompt response times.
The Role
Due to continued growth, we are seeking an enthusiastic and detail minded individual to join our Service Team!
This is a varied and fast‑paced Service Coordinator vacancy, reporting into our Scheduling Team Leader, ideal for someone who enjoys being at the centre of a busy service operation.
The successful candidate will play a key role in supporting customers, engineers, Service Managers and supervisors by managing service desk enquiries, coordinating maintenance and breakdown jobs, maintaining schedules, handling service administration and ensuring communication flows smoothly across the team.
We are looking for a proactive, organised and detail‑focused individual with strong administrative skills, excellent communication abilities and the confidence to prioritise tasks effectively.
The right person will be customer‑focused, calm under pressure and comfortable working in a busy environment where accuracy, teamwork and a practical approach are essential.
- Principle Accountabilities
- Front line service desk, managing calls and enquiries by phone and email.
- Co‑ordinating maintenance and breakdown jobs with the Service Managers.
- Organising customer training.
- Detailed Responsibilities
- Responding to incoming service desk calls and emails from customers.
- Dealing with engineer call out requests, liaising with both the Service Manager and Service Director when necessary.
- Planning and scheduling of engineers for maintenance visits and repair jobs.
- Day to day communication with engineers and customers, working closely with service managers and supervisors.
- Reviewing and co‑ordinating all completed service engineering paperwork.
- Maintaining the Gantt schedule.
- Arranging accommodation for the engineers where required.
- Supporting team members when required and undertake any other tasks that may be required.
- Required Experience, Knowledge, Qualifications and Training
- 2 years in an administrative role, with an appreciation of the fire & security industry. (not essential)
- Excellent communication skills, both written and verbal.
- Good administration and IT skills.
- Excellent accuracy and attention to detail.
- 23 days Holidays, rising to 28 with each year of completed service, plus Bank Holidays, and your Birthday off!
- Office Flexi‑Time hours
- Refer – a‑friend bonus
- Employee Assistance Program Offering guidance and advice on Personal, Health, Legal and Financial queries. Including discounts with leading retailers.
- Salary Sacrifice scheme upon request
- Schedule
- 37.5 hours per week, Monday to Friday
Experience
- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)
- #J-18808-Ljbffr
Service Coordinator in Sheffield employer: Photuris Fire & Security
At Photuris, we pride ourselves on being an exceptional employer, offering a dynamic work environment where your contributions truly matter. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a supportive team culture that values collaboration and communication. Located in a thriving sector, our flexible working hours and generous holiday policy ensure a healthy work-life balance, making us an ideal choice for those seeking meaningful and rewarding employment.
Contact Details:
Photuris Fire & Security Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Sheffield
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Photuris Fire & Security and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Photuris Fire & Security.
We think you need these skills to ace Service Coordinator in Sheffield
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Photuris Fire & Security will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Photuris Fire & Security specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Photuris Fire & Security
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Photuris Fire & Security. It shows you’re proactive about your professional development!
