At a Glance
- Tasks: Provide technical support for cutting-edge photographic and printing equipment.
- Company: Join PhotoXport, a leader in innovative photographic products since 1998.
- Benefits: Enjoy competitive salary, staff discounts, and ongoing training opportunities.
- Other info: Travel opportunities for training and collaboration with industry experts.
- Why this job: Be part of a supportive team and grow with exciting new technologies.
- Qualifications: Experience in technical support, knowledge of imaging and printing equipment required.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Technical Support Engineer
Location: Birstall, Leicester
Job Type: Full-Time
About Us
PhotoXport Global Ltd was established 1998 and offers a range of innovative high quality photographic products on a worldwide basis.
PhotoXport`s European headquarters is based in Leicester, offering the company excellent distribution sourcing with excellent Road, Rail and Air network facilities.
PhotoXport’s mission has always been to provide innovative, carefully selected, leading-edge print technologies and brands to the photographic and reprographic industries.
As part of this ethos photoXport is a Citizen authorised distributor.
Job Overview
As a Technical Support Engineer / Manager, you will be the first line of technical assistance for our customers, firstly with installing larger printing equipment such as Ink-jet systems and photobook makers and then helping to troubleshoot, resolve, and elevate issues related to our wide range of photographic and printing products.
This includes printers, imaging software, large-format printing systems, colour calibration devices, and studio equipment. You will work closely with internal teams, manufacturers, and clients to ensure fast and effective solutions.
Training on printers will be supplied from the Photoxport team but also from external suppliers, this may involve travel both home and abroad with extended stays on location.
Alongside our already established products Photoxport are actively growing our product offering moving into printing equipment such as DTF printing, UV printing and UV engraving. This role will offer a fantastic opportunity to grow alongside the company and learn new platforms and print methods.
Key Responsibilities
- Provide remote and on-site technical support to customers using photographic and printing equipment.
- Diagnose and troubleshoot hardware and software issues, including color management, printer calibration, and connectivity problems.
- Assist customers with setup, configuration, and operation of devices and software.
- Liaise with manufacturers and vendors for warranty claims, escalations, and technical bulletins.
- Maintain accurate service records and customer documentation.
- Collaborate with the sales team to offer pre- and post-sales technical assistance.
- Deliver basic training to customers and internal staff on product usage and troubleshooting.
- Keep up to date with new products, firmware updates, and best practices.
- Identify recurring issues and suggest process or product improvements.
Requirements
- Proven experience in a technical support role, ideally in the imaging, printing, or IT industry.
- Knowledge of photographic and printing equipment, including inkjet, dye-sublimation, or large-format printers.
- Familiarity with image processing software
- Understanding of colour management workflows and ICC profiles.
- Basic networking and computer hardware troubleshooting skills.
- Excellent communication and problem-solving abilities.
- Ability to explain complex technical concepts to non-technical users.
- Valid Passport
- Valid driver's license (for on-site visits if required).
- Ability to lift and transport equipment (when necessary).
Preferred Qualifications
- HND/HNC in Engineering or similar fields
- University degree in Engineering or similar fields
Preferred Experience
- Experience supporting both Mac and Windows environments.
- Background in photography, printing, or related creative industries.
Why Join Us?
- Opportunity to work with industry-leading equipment and technologies.
- Supportive and collaborative team culture.
- Ongoing training and development opportunities.
- Staff discounts on photographic and printing gear.
- Competitive salary and benefits package.
HP Name
Our ultimate success is driven and measured by customer satisfaction and we aim now, as ever, to deliver world-class service that exceeds expectation.
Interchange Business Park
Unit 41
16 Coal Cart Road
Birstall
LE4 3BY
United Kingdom
#J-18808-Ljbffr
Technical Support Engineer / Manager employer: PhotoXport Global Limited
PhotoXport Global Ltd is an exceptional employer located in Leicester, offering a dynamic work environment where innovation and teamwork thrive. As a Technical Support Engineer, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working with cutting-edge technology in large-format printing. Our supportive culture prioritises employee well-being and collaboration, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer / Manager
✨Tip Number 1
Familiarise yourself with the specific photographic and printing equipment mentioned in the job description. Understanding the technical specifications and common issues related to these products will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the imaging and printing industry. Attend relevant workshops or webinars to connect with potential colleagues and gain insights into the latest technologies and best practices.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through practical examples. Think of scenarios where you've successfully diagnosed and resolved technical issues, as this will showcase your ability to handle the responsibilities of the role.
✨Tip Number 4
Research PhotoXport Global Ltd and their product offerings thoroughly. Being knowledgeable about their mission and recent developments will show your genuine interest in the company and help you stand out during the interview process.
We think you need these skills to ace Technical Support Engineer / Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical support, particularly in the imaging and printing industry. Emphasise any specific skills related to photographic equipment and software.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving abilities and technical knowledge, especially in troubleshooting and customer support.
Showcase Technical Skills:Clearly outline your technical skills in your application. Include any experience with colour management, printer calibration, and networking, as these are crucial for the role.
Highlight Communication Abilities:Since the role requires explaining complex concepts to non-technical users, provide examples in your application of how you've successfully communicated technical information in the past.
How to prepare for a job interview at PhotoXport Global Limited
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of photographic and printing equipment, especially inkjet systems and colour management. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past.
✨Showcase Your Communication Skills
As a Technical Support Engineer, you'll need to explain complex concepts to non-technical users. Practice articulating technical issues clearly and concisely, perhaps even role-playing with a friend.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've diagnosed and resolved technical issues in previous roles. Highlight your approach to troubleshooting and any improvements you've suggested in past positions.
✨Research PhotoXport
Familiarise yourself with PhotoXport's products and mission. Understanding their innovative approach to photographic technology will help you align your answers with their values during the interview.
