At a Glance
- Tasks: Provide technical support for cutting-edge photographic and printing equipment.
- Company: Join PhotoXport, a leader in innovative photographic products.
- Benefits: Enjoy competitive salary, staff discounts, and ongoing training opportunities.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Be part of a supportive team and work with industry-leading technologies.
- Qualifications: Experience in technical support and knowledge of imaging or printing equipment.
The predicted salary is between 27900 - 34100 £ per year.
Job Title: Technical Support Engineer
Location: Birstall, Leicester
Job Type: Full-Time
About Us
Photo Xport Global Ltd was established 1998 and offers a range of innovative high quality photographic products on a worldwide basis.
Photo Xport`s European headquarters is based in Leicester, offering the company excellent distribution sourcing with excellent Road, Rail and Air network facilities.
Photo Xport’s mission has always been to provide innovative, carefully selected, leading-edge print technologies and brands to the photographic and reprographic industries.
As part of this ethos photo Xport is a Citizen authorised distributor.
Job Overview
As a Technical Support Engineer / Manager, you will be the first line of technical assistance for our customers, firstly with installing larger printing equipment such as Ink-jet systems and photobook makers and then helping to troubleshoot, resolve, and elevate issues related to our wide range of photographic and printing products.
This includes printers, imaging software, large-format printing systems, colour calibration devices, and studio equipment.
You will work closely with internal teams, manufacturers, and clients to ensure fast and effective solutions.
Training on printers will be supplied from the Photoxport team but also from external suppliers, this may involve travel both home and abroad with extended stays on location.
Alongside our already established products Photoxport are actively growing our product offering moving into printing equipment such as DTF printing, UV printing and UV engraving.
This role will offer a fantastic opportunity to grow alongside the company and learn new platforms and print methods.
Key Responsibilities
- Provide remote and on-site technical support to customers using photographic and printing equipment.
- Diagnose and troubleshoot hardware and software issues, including color management, printer calibration, and connectivity problems.
- Assist customers with setup, configuration, and operation of devices and software.
- Liaise with manufacturers and vendors for warranty claims, escalations, and technical bulletins.
- Maintain accurate service records and customer documentation.
- Collaborate with the sales team to offer pre- and post-sales technical assistance.
- Deliver basic training to customers and internal staff on product usage and troubleshooting.
- Keep up to date with new products, firmware updates, and best practices.
- Identify recurring issues and suggest process or product improvements.
Requirements
- Proven experience in a technical support role, ideally in the imaging, printing, or IT industry.
- Knowledge of photographic and printing equipment, including inkjet, dye-sublimation, or large-format printers.
- Familiarity with image processing software
- Understanding of colour management workflows and ICC profiles.
- Basic networking and computer hardware troubleshooting skills.
- Excellent communication and problem-solving abilities.
- Ability to explain complex technical concepts to non-technical users.
- Valid Passport
- Valid driver's license (for on-site visits if required).
- Ability to lift and transport equipment (when necessary).
- Preferred Qualifications
- HND/HNC in Engineering or similar fields
- University degree in Engineering or similar fields
- Preferred Experience
- Experience supporting both Mac and Windows environments.
- Background in photography, printing, or related creative industries.
Why Join Us?
- Opportunity to work with industry-leading equipment and technologies.
- Supportive and collaborative team culture.
- Ongoing training and development opportunities.
- Staff discounts on photographic and printing gear.
- Competitive salary and benefits package.
- HP Name
Our ultimate success is driven and measured by customer satisfaction and we aim now, as ever, to deliver world-class service that exceeds expectation.
- Interchange Business Park
Unit 41
16 Coal Cart Road
Birstall
LE4 3BY
United Kingdom - #J-18808-Ljbffr
Technical Support Engineer / Manager employer: PhotoXport Global Limited
PhotoXport Global Ltd is an exceptional employer located in Leicester, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive training programs and clear pathways for career advancement, ensuring personal and professional growth. With a focus on employee well-being and a supportive team environment, PhotoXport is dedicated to creating a rewarding workplace for those passionate about driving success in the photographic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer / Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PhotoXport Global Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PhotoXport Global Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer / Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PhotoXport Global Limited:Your cover letter is your chance to shine! Tell us why you want to work at PhotoXport Global Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PhotoXport Global Limited!
How to prepare for a job interview at PhotoXport Global Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
