At a Glance
- Tasks: Provide support for SAP SuccessFactors Recruiting and Onboarding modules, resolving incidents and requests.
- Company: Join a dynamic team in a leading tech environment focused on HR solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Great chance to contribute to future migration initiatives and work with global stakeholders.
- Why this job: Be part of transformative projects while enhancing your skills in a global support model.
- Qualifications: Experience with SAP SuccessFactors and strong communication skills are essential.
The predicted salary is between 40000 - 55000 £ per year.
We are seeking an SAP SuccessFactors professional to provide application support for an existing live SAP SuccessFactors environment, primarily covering Recruiting and Onboarding modules. The role will focus on ticket resolution, change requests, user support, and minor enhancements. The selected candidate may also have an opportunity to participate in a future migration/implementation project involving SAP SuccessFactors Smart Recruiting.
Key Responsibilities
- Provide L2/L3 support for SAP SuccessFactors Recruiting and Onboarding modules.
- Manage and resolve incidents, service requests, and change requests within agreed SLAs.
- Analyze, troubleshoot, and resolve application issues.
- Perform configuration changes and minor enhancements as required.
- Work closely with business users and HR stakeholders to understand support needs.
- Participate in testing, release management, and production support activities.
- Maintain documentation, knowledge articles, and support procedures.
- Support integration-related issues involving SuccessFactors modules.
- Contribute to future SAP SuccessFactors Smart Recruiting migration/implementation initiatives.
Must-Have Skills
- Hands-on experience supporting SAP SuccessFactors Recruiting and Onboarding modules.
- Experience in application support, ticket management, and production support environments.
- Strong understanding of SuccessFactors configuration and troubleshooting.
- Experience handling incidents, service requests, and change requests.
- Ability to work independently in a global support model.
- Strong communication and stakeholder management skills.
Good-to-Have Skills
- SAP SuccessFactors certification(s).
- Experience with SuccessFactors implementation projects.
- Experience in Smart Recruiters / SAP SuccessFactors Smart Recruiting.
- Knowledge of HR processes and talent acquisition workflows.
- Exposure to integrations between SuccessFactors and other HR systems.
Candidate Profile
- Comfortable working in a support-focused role rather than a pure greenfield implementation role.
- Open to supporting an existing production environment while contributing to future transformation initiatives.
- Strong customer-facing communication skills and ability to work with global stakeholders.
Screening Criteria
- Must Have
- SuccessFactors Recruiting support experience.
- SuccessFactors Onboarding support experience.
- Incident/Change Request management.
- Production support/L2-L3 support background.
- Preferred
- SuccessFactors certification.
- Smart Recruiting exposure.
- Previous implementation experience.
- HR domain knowledge.
SAP SuccessFactor Engineer | Nearshore (Lithuania, Poland, Romania) employer: Photon Group
As a Consulting Analyst in London, you will thrive in a dynamic and collaborative work environment that values analytical thinking and innovation. Our company offers exceptional employee growth opportunities through continuous learning and mentorship, alongside a strong commitment to work-life balance and diversity. Join us to be part of a forward-thinking team that is dedicated to making a meaningful impact in the consulting space.
StudySmarter Expert Advice🤫
We think this is how you could land SAP SuccessFactor Engineer | Nearshore (Lithuania, Poland, Romania)
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP SuccessFactors community. Attend webinars, join forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can talk confidently about your experience with Recruiting and Onboarding modules. We recommend doing some mock interviews to get comfortable with the questions you might face.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific incidents you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace SAP SuccessFactor Engineer | Nearshore (Lithuania, Poland, Romania)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with SAP SuccessFactors, especially in Recruiting and Onboarding. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting SAP SuccessFactors and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills:In your application, highlight specific examples where you've successfully resolved incidents or managed change requests. We’re looking for candidates who can demonstrate their troubleshooting prowess and ability to work independently in a support environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Photon Group
✨Know Your Stuff
Make sure you brush up on your knowledge of SAP SuccessFactors, especially the Recruiting and Onboarding modules. Familiarise yourself with common issues and solutions, as well as any recent updates or changes in the system. This will show that you're not just a candidate, but someone who genuinely understands the platform.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific incidents you've managed in the past. Think of examples where you successfully resolved tickets or handled change requests. Highlight your analytical skills and how you approach troubleshooting, as this is crucial for the role.
✨Communicate Like a Pro
Since this role involves working closely with business users and HR stakeholders, practice your communication skills. Be ready to explain technical concepts in simple terms and demonstrate your ability to manage stakeholder expectations effectively. Good communication can set you apart from other candidates.
✨Get Ready for Scenario Questions
Expect scenario-based questions during the interview. Prepare to discuss how you would handle specific support situations or integration issues. This will help the interviewers gauge your practical knowledge and how you would fit into their existing support model.
